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Appian Corporation

Solutions Success Manager - Insurance

Appian Corporation, New York, New York, us, 10261

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Overview Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Role As a Business Analyst for Insurance solutions, you will work closely with the Solution Owner and will be pivotal in gathering business requirements, creating detailed documentation, and collaborating with Product and Engineering to deliver innovative solutions that meet the needs of our customers. You will have a strong background in the insurance industry, an understanding of the software development lifecycle, and excellent communication skills. You will contribute to go-to-market efforts, and you will support Appian customers and partners. This cross-functional role offers the opportunity to build relationships with key stakeholders across Appian, engaging with product launches, support, and market adoption initiatives.

Responsibilities

Work closely with the Solution and Industry teams to gather and document business requirements.

Translate business requirements into detailed functional specifications for solution development.

Create and execute user acceptance testing (UAT) to ensure the final product meets business needs and quality standards.

Effectively communicate requirements conflicts to the solution owner and other stakeholders; assist in prioritizing requirements based on value creation and constraints.

Ensure that requirements are understood and approved by all stakeholders.

Manage requirement traceability and changes throughout the development lifecycle.

Conduct market research and stay up to date on industry trends and competitor activity.

Identify and document potential improvements and new feature opportunities for the solution.

Facilitate execution of the solutions strategy across departments for development and execution of the solution strategy.

Facilitate partner enablement and training.

Provide training, implementation and product support to customers.

Experience working in an enterprise software pre-sales position in the Insurance vertical (Business Process Management Platforms, Low Code Platforms, or Application Development Platform experience preferred).

Strategically problem-solve by thinking outside the box.

Strong verbal and written communication skills with experience in customer interaction, requirements analysis, and presentations.

Bachelor's or Master's degree in Business, Information Technology, or a related field.

6+ years of experience as a business analyst in an enterprise software environment within the Insurance vertical (COTS preferred).

Experience with insurance software solutions (Guidewire, Duck Creek, ALIP, FAST, etc.).

Insurance industry qualifications (e.g., CPCU, LOMA).

Willingness to travel up to 10% to client locations.

Excellent organizational skills with the ability to manage and prioritize multiple projects; curiosity and enthusiasm to learn.

Superior communication skills, both written and verbal, tailored to specific audiences.

Excellent analytical and problem-solving skills; strong attention to detail.

Ability to work independently with limited oversight.

Tools and Resources

Training and Development: onboarding and department-specific training, mentorship, and onboarding programs.

Growth Opportunities: leadership programs, Appian University, skills-based training, and tuition reimbursement to support ongoing learning.

Community: inclusive culture with eight employee-led affinity groups that foster networking, learning, and community initiatives.

About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes tools to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve workflows, unify data, and optimize operations, resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

To apply for this job, please submit your resume and required information through the Appian careers portal.

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