Stellantis
Parts and Service Technical Advisor- Albuquerque, NM
Stellantis, Dallas, Texas, United States, 75215
Overview
Parts and Service Technical Advisor- Albuquerque, NM Join to apply for the Parts and Service Technical Advisor- Albuquerque, NM role at Stellantis. Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Legal experience (depositions, expert testimony, work with attorneys etc.) Benefits
Comprehensive Health & Well-being Coverage: medical, dental, vision, prescription drug coverage; Employee Assistance Program (EAP) Family Building Benefit: fertility and infertility treatments, adoption services, gestational surrogacy Generous Paid Time Off: 17+ paid holidays, vacation, float & wellbeing days, sick time, paid parental leave Competitive Retirement Savings Plans: employer match on 401k, Roth, and Catch-Up plans; employer contribution even if you don't contribute Income Protection & Insurance Options: life insurance, group accident, critical illness, etc. Company Vehicle Lease Program: access to Stellantis vehicles with insurance, maintenance, unlimited miles, discounts Support for Your Growth and Giving Back: tuition reimbursement, student loan refinancing programs, 18 paid volunteer hours each year And so much more At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran
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Parts and Service Technical Advisor- Albuquerque, NM Join to apply for the Parts and Service Technical Advisor- Albuquerque, NM role at Stellantis. Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Legal experience (depositions, expert testimony, work with attorneys etc.) Benefits
Comprehensive Health & Well-being Coverage: medical, dental, vision, prescription drug coverage; Employee Assistance Program (EAP) Family Building Benefit: fertility and infertility treatments, adoption services, gestational surrogacy Generous Paid Time Off: 17+ paid holidays, vacation, float & wellbeing days, sick time, paid parental leave Competitive Retirement Savings Plans: employer match on 401k, Roth, and Catch-Up plans; employer contribution even if you don't contribute Income Protection & Insurance Options: life insurance, group accident, critical illness, etc. Company Vehicle Lease Program: access to Stellantis vehicles with insurance, maintenance, unlimited miles, discounts Support for Your Growth and Giving Back: tuition reimbursement, student loan refinancing programs, 18 paid volunteer hours each year And so much more At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran
#J-18808-Ljbffr