Riverside Natural Foods Inc.
Customer Service Specialist
Riverside Natural Foods Inc., Chicago, Illinois, United States, 60290
Overview
Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.
So, lace up your boots and let’s tackle the climb together.
Role As a Customer Service Specialist, you are responsible for ensuring that all customer orders are received, processed, and shipped in a timely manner. You are also responsible for supporting the greater Customer Service team in sharing best practices and optimizing processes. You will work with internal Supply Chain teams, representing the voice of the customer.
Primary Responsibilities
Order Processing: Uphold the ‘perfect’ order cycle from order receipt to invoicing while striving for continuous improvement by developing technical expertise, suggesting process changes and best practices.
Understand the Customer’s DNA as it pertains to their order management and logistics processes, to drive improvements.
Take OWNERSHIP to check finished goods inventory to ensure available stock to fulfill orders; liaise with appropriate departments regarding shortages, out of stocks, delays and/or complaints.
Build relationships with Customer’s Replenishment Analysts as well as Riverside’s Key Account Managers.
Work with the Warehouse & Logistics teams to determine shipping dates, coordinate appointments, and prepare outbound shipping documents.
Troubleshoot and resolve EDI errors on Order Receipts, Shipped orders, and Invoicing.
Work as a TEAM to support cross functional partners by reaching agreement through discussion, analysis, and compromise.
Keeps the work atmosphere FUN by keeping it light and welcoming.
Demonstrate leadership by leading cross functional calls, gathering input, creating action plans, and sharing results with the greater team.
Demonstrate both a customer-centric and One Team-minded approach.
Develops and shares customer scorecards and creates action plans to improve Case Fill and On Time.
Demonstrates and upholds Riverside’s core values.
Reports to the Customer Supply Chain Manager.
Key Objectives
Customer Fill rate of 98.5%
Reductions of related penalties
Education & Qualifications
3-4 years’ experience in a customer service, order fulfillment or logistics role, preferably within a Manufacturing or Consumer Packaged Goods environment
Strong understanding of business processes and accounting concepts as they relate to CPG
Technical aptitude and comfort with ERP and/or SAP systems, Outlook, Excel, Access
Skills & Abilities
Attention to detail and strong numerical, analytical and problem-solving skills
Be a
TEAM
player with excellent interpersonal and communication skills
Initiative and flexibility, be able to change course quickly; excellent organizing and time management skills
PASSIONATE
with a positive attitude and a desire to learn and collaborate
Exceptional time management and organizational skills, self-starter with a high level of initiative and
ADAPTABILITY
Demonstrates
HUMILITY
throughout the company on a daily basis
Aptitude to exhibit,
RESPECT
and protect Riverside’s Core Values in a changing environment
Familiarity with CPFR concepts
What We Expect
Values-led:
You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
Unparalleled experiences and opportunities : We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
Access to everyone:
We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
Personal development : We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
Gratitude : As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.
What We Offer
Values-led:
We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
Courageous determination:
As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside.
Humility:
We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
Continuous improvement:
As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
How to Apply If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(at)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button.
EEO and Accessibility Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
#J-18808-Ljbffr
We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.
So, lace up your boots and let’s tackle the climb together.
Role As a Customer Service Specialist, you are responsible for ensuring that all customer orders are received, processed, and shipped in a timely manner. You are also responsible for supporting the greater Customer Service team in sharing best practices and optimizing processes. You will work with internal Supply Chain teams, representing the voice of the customer.
Primary Responsibilities
Order Processing: Uphold the ‘perfect’ order cycle from order receipt to invoicing while striving for continuous improvement by developing technical expertise, suggesting process changes and best practices.
Understand the Customer’s DNA as it pertains to their order management and logistics processes, to drive improvements.
Take OWNERSHIP to check finished goods inventory to ensure available stock to fulfill orders; liaise with appropriate departments regarding shortages, out of stocks, delays and/or complaints.
Build relationships with Customer’s Replenishment Analysts as well as Riverside’s Key Account Managers.
Work with the Warehouse & Logistics teams to determine shipping dates, coordinate appointments, and prepare outbound shipping documents.
Troubleshoot and resolve EDI errors on Order Receipts, Shipped orders, and Invoicing.
Work as a TEAM to support cross functional partners by reaching agreement through discussion, analysis, and compromise.
Keeps the work atmosphere FUN by keeping it light and welcoming.
Demonstrate leadership by leading cross functional calls, gathering input, creating action plans, and sharing results with the greater team.
Demonstrate both a customer-centric and One Team-minded approach.
Develops and shares customer scorecards and creates action plans to improve Case Fill and On Time.
Demonstrates and upholds Riverside’s core values.
Reports to the Customer Supply Chain Manager.
Key Objectives
Customer Fill rate of 98.5%
Reductions of related penalties
Education & Qualifications
3-4 years’ experience in a customer service, order fulfillment or logistics role, preferably within a Manufacturing or Consumer Packaged Goods environment
Strong understanding of business processes and accounting concepts as they relate to CPG
Technical aptitude and comfort with ERP and/or SAP systems, Outlook, Excel, Access
Skills & Abilities
Attention to detail and strong numerical, analytical and problem-solving skills
Be a
TEAM
player with excellent interpersonal and communication skills
Initiative and flexibility, be able to change course quickly; excellent organizing and time management skills
PASSIONATE
with a positive attitude and a desire to learn and collaborate
Exceptional time management and organizational skills, self-starter with a high level of initiative and
ADAPTABILITY
Demonstrates
HUMILITY
throughout the company on a daily basis
Aptitude to exhibit,
RESPECT
and protect Riverside’s Core Values in a changing environment
Familiarity with CPFR concepts
What We Expect
Values-led:
You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
Unparalleled experiences and opportunities : We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
Access to everyone:
We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
Personal development : We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
Gratitude : As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.
What We Offer
Values-led:
We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
Courageous determination:
As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside.
Humility:
We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
Continuous improvement:
As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
How to Apply If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(at)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button.
EEO and Accessibility Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
#J-18808-Ljbffr