UniVirtual Solutions, Inc.
Overview
IT Engineer II at UniVirtual Solutions, Inc. Location: Atlanta, GA / Remote. Position Summary
The IT Engineer II is a mid-level technical role responsible for providing advanced support, implementing IT projects, and maintaining client systems across cloud, on-premises, and hybrid environments. This role requires a strong technical foundation, the ability to troubleshoot complex issues, and excellent communication skills to work with both technical and non-technical stakeholders. Key Responsibilities
Provide Tier II/III technical support for end-user, server, and network issues across client environments. Install, configure, and maintain Windows Server, Active Directory, Microsoft 365, and virtualization platforms (VMware/Hyper-V). Support and maintain networking technologies (firewalls, switches, VPNs, Wi-Fi). Manage cloud environments (Microsoft 365, Azure, Intune, SharePoint, Exchange Online). Deploy, patch, and troubleshoot endpoint security and backup solutions. Assist with IT infrastructure projects such as server migrations, cloud adoption, and system upgrades. Monitor and respond to alerts, escalations, and tickets in a timely manner. Document processes, configurations, and troubleshooting steps for internal knowledge base. Qualifications
Education & Experience
3–5 years of experience in IT support, system administration, or MSP environment. Strong background in Microsoft technologies (Windows Server, Active Directory, Microsoft 365). Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls, VPN). Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS a plus). Familiarity with RMM and PSA tools used in MSP environments (ConnectWise, N-Able, Datto, Kaseya, or similar). Certifications (preferred, Not Required)
CompTIA Network+, Security+, Server+ Microsoft Certified (MCSA/MCSE, Azure Fundamentals/Administrator) VMware VCP or equivalent Skills
Strong troubleshooting and problem-solving ability. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced MSP environment. Customer-first mindset with a professional and approachable demeanor. What We Offer
Competitive salary. Opportunity to be promoted to grow your career and earnings. Extensive training, support, and tools to be successful in your position. Health insurance and benefits (100% Paid for Employee) 401k Vacation and sick leave Computer with needed accessories Company Description
UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire. UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire. Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
IT Engineer II at UniVirtual Solutions, Inc. Location: Atlanta, GA / Remote. Position Summary
The IT Engineer II is a mid-level technical role responsible for providing advanced support, implementing IT projects, and maintaining client systems across cloud, on-premises, and hybrid environments. This role requires a strong technical foundation, the ability to troubleshoot complex issues, and excellent communication skills to work with both technical and non-technical stakeholders. Key Responsibilities
Provide Tier II/III technical support for end-user, server, and network issues across client environments. Install, configure, and maintain Windows Server, Active Directory, Microsoft 365, and virtualization platforms (VMware/Hyper-V). Support and maintain networking technologies (firewalls, switches, VPNs, Wi-Fi). Manage cloud environments (Microsoft 365, Azure, Intune, SharePoint, Exchange Online). Deploy, patch, and troubleshoot endpoint security and backup solutions. Assist with IT infrastructure projects such as server migrations, cloud adoption, and system upgrades. Monitor and respond to alerts, escalations, and tickets in a timely manner. Document processes, configurations, and troubleshooting steps for internal knowledge base. Qualifications
Education & Experience
3–5 years of experience in IT support, system administration, or MSP environment. Strong background in Microsoft technologies (Windows Server, Active Directory, Microsoft 365). Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls, VPN). Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS a plus). Familiarity with RMM and PSA tools used in MSP environments (ConnectWise, N-Able, Datto, Kaseya, or similar). Certifications (preferred, Not Required)
CompTIA Network+, Security+, Server+ Microsoft Certified (MCSA/MCSE, Azure Fundamentals/Administrator) VMware VCP or equivalent Skills
Strong troubleshooting and problem-solving ability. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced MSP environment. Customer-first mindset with a professional and approachable demeanor. What We Offer
Competitive salary. Opportunity to be promoted to grow your career and earnings. Extensive training, support, and tools to be successful in your position. Health insurance and benefits (100% Paid for Employee) 401k Vacation and sick leave Computer with needed accessories Company Description
UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire. UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire. Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr