Coforge
Overview
Job Title / Role: Engagement Manager Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction. Experience: 15+ Location: San Diego, CA. Shift: General. Mode: On-Site. We at Coforge are seeking “Engagement Manager” with the following skill set: Responsibilities
The Engagement Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition. This role requires a proactive leader who can balance commercial objectives with operational excellence. Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management. Analyse performance metrics and implement initiatives to improve financial outcomes and profitability. Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights. Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention. Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies. Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition. Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals. Qualifications
Proven track record of consistently delivering and growing client revenue streams. Strong financial acumen with experience managing profit margins in client-facing operations. Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis. Demonstrated ability to reduce attrition through engagement strategies and retention planning. Excellent communication, negotiation, and relationship-building skills. Analytical mindset with a data-driven approach to decision-making and continuous improvement.
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Job Title / Role: Engagement Manager Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction. Experience: 15+ Location: San Diego, CA. Shift: General. Mode: On-Site. We at Coforge are seeking “Engagement Manager” with the following skill set: Responsibilities
The Engagement Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition. This role requires a proactive leader who can balance commercial objectives with operational excellence. Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management. Analyse performance metrics and implement initiatives to improve financial outcomes and profitability. Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights. Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention. Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies. Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition. Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals. Qualifications
Proven track record of consistently delivering and growing client revenue streams. Strong financial acumen with experience managing profit margins in client-facing operations. Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis. Demonstrated ability to reduce attrition through engagement strategies and retention planning. Excellent communication, negotiation, and relationship-building skills. Analytical mindset with a data-driven approach to decision-making and continuous improvement.
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