National Car Rental
Customer Experience Representative - Portland Jetport Airport
National Car Rental, Portland, Maine, us, 04122
Overview
Enterprise Mobility
operates the
Enterprise Rent-A-Car ,
National Car Rental , and
Alamo
car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward a shared vision to be the world's best and most trusted mobility company. The Portland Jetport Airport - Customer Experience Representative
role provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. The position facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Responsibilities
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills through on-the-job training and company-sponsored classroom training Perform miscellaneous and backup duties as assigned Qualifications
Must be at least 18 years of age High School Diploma or GED Valid US driver's license No more than 2 moving violations and/or at-fault accidents in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years At least 6 months of prior customer service experience Authorized to work in the United States and not require sponsorship now or in the future Schedule & Location
Location: Portland Jetport Airport - 1001 Westbrook St, Portland, ME 04102 40 hours per week; hours are flexible within operating hours Paid time off, 401k with matching profit sharing, and other benefits listed below Benefits
Paid time off Consistent full-time 40 hour per week schedule Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Other
Equal Opportunity Employer/Disability/Veterans
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Enterprise Mobility
operates the
Enterprise Rent-A-Car ,
National Car Rental , and
Alamo
car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward a shared vision to be the world's best and most trusted mobility company. The Portland Jetport Airport - Customer Experience Representative
role provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. The position facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Responsibilities
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills through on-the-job training and company-sponsored classroom training Perform miscellaneous and backup duties as assigned Qualifications
Must be at least 18 years of age High School Diploma or GED Valid US driver's license No more than 2 moving violations and/or at-fault accidents in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years At least 6 months of prior customer service experience Authorized to work in the United States and not require sponsorship now or in the future Schedule & Location
Location: Portland Jetport Airport - 1001 Westbrook St, Portland, ME 04102 40 hours per week; hours are flexible within operating hours Paid time off, 401k with matching profit sharing, and other benefits listed below Benefits
Paid time off Consistent full-time 40 hour per week schedule Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Other
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr