Commonfund
Overview
Investor Services Associate Director role at Commonfund. Base pay range: $110,000.00/yr - $115,000.00/yr. This hybrid position is based in Wilton, Connecticut (office moving to Norwalk, Merritt7 in fall 2025). We are currently hybrid, three days (Tuesday through Thursday) in the office. Commonfund is an asset management firm dedicated to delivering exceptional investment solutions and client service. We are seeking a detail-oriented Investor Services Specialist to join our growing Investor Services group. This role supports fund operations and maintains strong relationships with investors. It requires understanding of fund administration, regulatory compliance, and client service excellence. The successful candidate will work closely with our transfer agent and fund administrator SS&C and other key service providers to ensure seamless fund operations and an exceptional investor experience. Key Responsibilities
Data Analytics & Investor Operations: manage reconciliation of transaction activity and blotters across Fund Administrator and investor transaction platforms; assist in recommendation, testing, and implementation of enhancements to internal systems; perform, manage, and assist with related projects; calculate and process fee class transfers; support investor reconciliation activities; facilitate capital call payments Transfer Agent Oversight: oversee relationship with SS&C as transfer agent; monitor ongoing transaction communication; review and approve investor transactions for accuracy and compliance; review and approve wire transfers; ensure regulatory compliance; collaborate with Fund Accounting team; coordinate and manage pledge-related transactions and documentation Client Service & Communications: support investors through account setup, transaction processing, execution, cash management and reconciliation; answer investor calls and provide exceptional customer service; respond to investor inquiries via web inbox; provide support to the broader Client Engagement Team Compliance: facilitate and monitor AML/KYC processes for new and existing investors; ensure adherence to regulatory requirements and internal policies; understand legal, investment and eligibility details of Commonfund investments; identify and escalate discrepancies with subscription materials Audit Support: assist with internal and external audit processes; prepare documentation and respond to audit requests; maintain accurate records for compliance and audit purposes Required Qualifications
Bachelor's degree in Finance, Business Administration, or related field 5 years of experience in fund administration, investor services, wealth management, or related financial services Strong understanding of private fund operations and regulatory requirements Strong data analytical abilities and proficiency with MS Excel FINRA Licenses: SIE, Series 7, 63 and 99 to be obtained within 120 days of hire Experience with fund administrators/transfer agents Knowledge of AML/KYC compliance requirements Excellent communication and customer service skills Strong attention to detail Proficiency in Microsoft Office Suite and Salesforce or other CRM software Ability to work in a fast-paced team environment and manage multiple priorities Ability to work additional hours as needed Seniority level
Associate Employment type
Full-time Job function
General Business Industries
Investment Management
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Investor Services Associate Director role at Commonfund. Base pay range: $110,000.00/yr - $115,000.00/yr. This hybrid position is based in Wilton, Connecticut (office moving to Norwalk, Merritt7 in fall 2025). We are currently hybrid, three days (Tuesday through Thursday) in the office. Commonfund is an asset management firm dedicated to delivering exceptional investment solutions and client service. We are seeking a detail-oriented Investor Services Specialist to join our growing Investor Services group. This role supports fund operations and maintains strong relationships with investors. It requires understanding of fund administration, regulatory compliance, and client service excellence. The successful candidate will work closely with our transfer agent and fund administrator SS&C and other key service providers to ensure seamless fund operations and an exceptional investor experience. Key Responsibilities
Data Analytics & Investor Operations: manage reconciliation of transaction activity and blotters across Fund Administrator and investor transaction platforms; assist in recommendation, testing, and implementation of enhancements to internal systems; perform, manage, and assist with related projects; calculate and process fee class transfers; support investor reconciliation activities; facilitate capital call payments Transfer Agent Oversight: oversee relationship with SS&C as transfer agent; monitor ongoing transaction communication; review and approve investor transactions for accuracy and compliance; review and approve wire transfers; ensure regulatory compliance; collaborate with Fund Accounting team; coordinate and manage pledge-related transactions and documentation Client Service & Communications: support investors through account setup, transaction processing, execution, cash management and reconciliation; answer investor calls and provide exceptional customer service; respond to investor inquiries via web inbox; provide support to the broader Client Engagement Team Compliance: facilitate and monitor AML/KYC processes for new and existing investors; ensure adherence to regulatory requirements and internal policies; understand legal, investment and eligibility details of Commonfund investments; identify and escalate discrepancies with subscription materials Audit Support: assist with internal and external audit processes; prepare documentation and respond to audit requests; maintain accurate records for compliance and audit purposes Required Qualifications
Bachelor's degree in Finance, Business Administration, or related field 5 years of experience in fund administration, investor services, wealth management, or related financial services Strong understanding of private fund operations and regulatory requirements Strong data analytical abilities and proficiency with MS Excel FINRA Licenses: SIE, Series 7, 63 and 99 to be obtained within 120 days of hire Experience with fund administrators/transfer agents Knowledge of AML/KYC compliance requirements Excellent communication and customer service skills Strong attention to detail Proficiency in Microsoft Office Suite and Salesforce or other CRM software Ability to work in a fast-paced team environment and manage multiple priorities Ability to work additional hours as needed Seniority level
Associate Employment type
Full-time Job function
General Business Industries
Investment Management
#J-18808-Ljbffr