Southwestern Baptist Theological Seminary
Student Ambassador, PT
Southwestern Baptist Theological Seminary, Fort Worth, Texas, United States, 76102
Careers At Southwestern Baptist Theological Seminary
Department:
Advancement Location:
Fort Worth, TX Job Type : Part-Time, Hourly Reports To : AVP for Advancement Date : 12/10/2024 Last Revision Standard of Christian Commitment The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message. Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context. Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment. Job Description Job Summary The Student Ambassador assists the Office of Institutional Advancement by providing frontline support and assist to donors, alumni, prospective donors, and guests via phone call, text, system management, and excellent constituent service. Key Responsibilities Serve as a representative of Southwestern Seminary and Texas Baptist College within the Office of Institutional Advancement. Actively communicate with donors, alumni, prospective donors, and guests via phone, email, and text. Work to achieve institutional goals including (but not limited to) fundraising, communication campaigns, and systems processes. Ability to clearly and simply articulate the value propositions of SWBTS to donors, prospective donors, and guests. Coordinate with the Digital Development Officer/Data Specialist and the Associate Vice President for Institutional Advancement to coordinate weekly communication campaigns and campus visits designed to engage the constituencies. Assist with on-campus events including, but not limited to: Institutional Advancement Events, Campus Tours. Conduct daily business functions to ensure that we deliver our core value propositions to donors, alumni, prospective donors, and guests. Communication Support Understand the giving process (including recruiting prospective donors, partnering donors with development officers), stewardship process (Financial and accountability processes), and gratitude (thank you processes). Serve as the first line of contact for donors, prospective donors, alumni, and guests via inbound/outbound phone calls, emails, and texts. Provide excellent communication and customer service to all constituents. Conduct daily business operations, including but not limited to: Entering all interactions into the Slate database, checking the Institutional Advancement email inbox and directing communication as needed. Answering constituent inquiries. Executing call-campaigns. Processing gifts, communication, and fulfilling business processes. Essential Job Measurables Complete more than 10,000+ phone calls in a calendar year. Respond to inbound emails within 1 working business day, or appropriately direct them to the correct Development Officer or team member. Answer Institutional Advancement phone within 1-2 rings. Deliver, manage, or respond to texts and emails in the communication process. Effectively and proactively respond to inbound communication within 1 business day. Specific Skills and Qualifications The person in this position should possess a bachelor’s degree (completed or in process). English Required (Bilingual speaking abilities also desired). Candidate must possess excellent verbal, written, and interpersonal skills. Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary/College. Microsoft Office, including Outlook, Excel, and Word; Must have the ability to adapt to new systems such as recruiting CRM databases. Pay close attention to detail and coordinate various activities simultaneously. Must be comfortable on the phone and cold-calling prospective donors and constituents. Physical Requirements Employment is generally in an office setting which requires personnel to be able to interact with others by various means of communication and be able to traverse campus by any mode of personal transportation. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About Southwestern Baptist Theological Seminary Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America’s rapidly growing Southwest. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.
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Advancement Location:
Fort Worth, TX Job Type : Part-Time, Hourly Reports To : AVP for Advancement Date : 12/10/2024 Last Revision Standard of Christian Commitment The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message. Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context. Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment. Job Description Job Summary The Student Ambassador assists the Office of Institutional Advancement by providing frontline support and assist to donors, alumni, prospective donors, and guests via phone call, text, system management, and excellent constituent service. Key Responsibilities Serve as a representative of Southwestern Seminary and Texas Baptist College within the Office of Institutional Advancement. Actively communicate with donors, alumni, prospective donors, and guests via phone, email, and text. Work to achieve institutional goals including (but not limited to) fundraising, communication campaigns, and systems processes. Ability to clearly and simply articulate the value propositions of SWBTS to donors, prospective donors, and guests. Coordinate with the Digital Development Officer/Data Specialist and the Associate Vice President for Institutional Advancement to coordinate weekly communication campaigns and campus visits designed to engage the constituencies. Assist with on-campus events including, but not limited to: Institutional Advancement Events, Campus Tours. Conduct daily business functions to ensure that we deliver our core value propositions to donors, alumni, prospective donors, and guests. Communication Support Understand the giving process (including recruiting prospective donors, partnering donors with development officers), stewardship process (Financial and accountability processes), and gratitude (thank you processes). Serve as the first line of contact for donors, prospective donors, alumni, and guests via inbound/outbound phone calls, emails, and texts. Provide excellent communication and customer service to all constituents. Conduct daily business operations, including but not limited to: Entering all interactions into the Slate database, checking the Institutional Advancement email inbox and directing communication as needed. Answering constituent inquiries. Executing call-campaigns. Processing gifts, communication, and fulfilling business processes. Essential Job Measurables Complete more than 10,000+ phone calls in a calendar year. Respond to inbound emails within 1 working business day, or appropriately direct them to the correct Development Officer or team member. Answer Institutional Advancement phone within 1-2 rings. Deliver, manage, or respond to texts and emails in the communication process. Effectively and proactively respond to inbound communication within 1 business day. Specific Skills and Qualifications The person in this position should possess a bachelor’s degree (completed or in process). English Required (Bilingual speaking abilities also desired). Candidate must possess excellent verbal, written, and interpersonal skills. Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary/College. Microsoft Office, including Outlook, Excel, and Word; Must have the ability to adapt to new systems such as recruiting CRM databases. Pay close attention to detail and coordinate various activities simultaneously. Must be comfortable on the phone and cold-calling prospective donors and constituents. Physical Requirements Employment is generally in an office setting which requires personnel to be able to interact with others by various means of communication and be able to traverse campus by any mode of personal transportation. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About Southwestern Baptist Theological Seminary Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America’s rapidly growing Southwest. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.
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