Compunnel, Inc.
Microsoft Teams Customer Engineer MTR And Teams Phone Specialist
Compunnel, Inc., Granite Heights, Wisconsin, United States
Texas, Westlake
08/21/2025
Contract
Active
Job Description:
Job Summary We are seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone and Microsoft Teams Rooms (MTRs). This customer-facing role focuses on delivering technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments. Key Responsibilities Deploy and manage Microsoft Teams Rooms (MTRs) across diverse environments, ensuring optimal configuration and performance. Implement and support Teams Phone features including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations. Conduct network readiness assessments and troubleshoot call quality issues using telemetry tools and dashboards. Provide guidance on Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows. Collaborate with customers to translate business needs into scalable Teams-based communication solutions. Deliver technical workshops and training sessions on Teams Phone, MTR deployment, and best practices. Assist with licensing, configuration, and customization of Teams and related Microsoft 365 services. Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use. Required Qualifications
Minimum of 5 years in customer-facing roles in Unified Communications, IT consulting, or systems architecture. Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure. Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments. Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS. Deep familiarity with Microsoft Teams platform features and administrative controls. Proficiency in Microsoft 365 services such as Exchange, SharePoint, and Azure AD. Experience with PowerShell scripting and troubleshooting tools for Teams devices and call quality. Strong analytical, problem-solving, and organizational skills. Preferred Qualifications
Experience delivering technical workshops and customer training sessions. Certifications
Microsoft Certified: Teams Administrator Associate (preferred) Microsoft Certified: Collaboration Communications Systems Engineer Associate (preferred) Microsoft Teams Rooms Certified Systems & Devices (preferred) Email ID * This field is required Please enter valid emailId. Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name.
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Job Summary We are seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone and Microsoft Teams Rooms (MTRs). This customer-facing role focuses on delivering technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments. Key Responsibilities Deploy and manage Microsoft Teams Rooms (MTRs) across diverse environments, ensuring optimal configuration and performance. Implement and support Teams Phone features including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations. Conduct network readiness assessments and troubleshoot call quality issues using telemetry tools and dashboards. Provide guidance on Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows. Collaborate with customers to translate business needs into scalable Teams-based communication solutions. Deliver technical workshops and training sessions on Teams Phone, MTR deployment, and best practices. Assist with licensing, configuration, and customization of Teams and related Microsoft 365 services. Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use. Required Qualifications
Minimum of 5 years in customer-facing roles in Unified Communications, IT consulting, or systems architecture. Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure. Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments. Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS. Deep familiarity with Microsoft Teams platform features and administrative controls. Proficiency in Microsoft 365 services such as Exchange, SharePoint, and Azure AD. Experience with PowerShell scripting and troubleshooting tools for Teams devices and call quality. Strong analytical, problem-solving, and organizational skills. Preferred Qualifications
Experience delivering technical workshops and customer training sessions. Certifications
Microsoft Certified: Teams Administrator Associate (preferred) Microsoft Certified: Collaboration Communications Systems Engineer Associate (preferred) Microsoft Teams Rooms Certified Systems & Devices (preferred) Email ID * This field is required Please enter valid emailId. Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name.
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