Membership Engagement Coordinator

The Membership Engagement Coordinator will assist in the development, marketing, and support of the NCJFCJ’s membership and outreach programs. This position will focus efforts on the recruitment and retention of members through membership services and on development and revenue generation to meet annual operating revenue goals. The Membership Engagement Coordinator will carry out a wide range of duties including data management, correspondence, event planning, and have direct contact with the NCJFCJ’s board, members and potential members. The Membership Engagement Coordinator position requires initiative, discretion, strong social media and marketing skills, database management, customer service skills, and the ability to make judgements and recommendations to ensure smooth day-to-day engagements. Key Principles

Grasp broad overview of NCJFCJ and develop working knowledge of its programs and services Follow organizational and departmental policies, procedures, protocols, and systems Perform quality work, with or without direct supervision Interact professionally and respectfully with all staff, members of the organization, public and private officials, faculty, partners, suppliers, local communities, and the general public Work collaboratively and effectively with all members of the organization, whether as a team player, team leader, or individual contributor Work independently while understanding the necessity for communicating and coordinating work efforts with managers, staff, and other organizations Meet professional and work obligations through efficient work habits by meeting deadlines, honoring schedules, and coordinating resources in an effective and timely manner Be self-motivated and highly responsive to individuals, staff, members, and the organization Demonstrate independent decision-making, problem-solving, creative thinking, and analytical skills Approach work with a positive attitude, sense of humor, and energy Willingness to continuously learn and be flexible Use discretion in managing sensitive, proprietary, or confidential information Be responsible stewards of the organization’s resources Essential Functions and Responsibilities

Develop and implement innovative membership programs and marketing to recruit new members and sustain the support, interest, and active involvement of existing members Collaborate with all departments, programs, and appropriate committees to create and implement membership promotional strategies, marketing, and programs that encourage membership growth and retention Assist in writing and producing membership marketing and communications materials Coordinate the accounting of payments and invoicing for conference and meeting registrations; new and renewing memberships, and donations and pledges; manage database for reconciliation to the general ledger; develop system-wide queries and reports; and maintain billing records Coordinate the processing of membership applications, membership renewals and expirations, and invoices Coordinate with Administration on gift acknowledgement letters Establish and implement membership recognition program Maintain, update, and ensure the accuracy of membership database Provide membership statistical data and information as needed Provide presence and oversee membership function with conference settings, including promoting benefits of membership and sales of promotional items Assist with content development of communications materials such as brochures, website, and annual report Prepare materials for distribution at various outreach events and maintain internal inventory of these materials Identify new opportunities for membership drives or campaigns Contribute content for the development of membership related materials in electronic and print media, the web, and social media Serve as staff liaison and provide support for committee meetings as assigned Reconcile and run reports for conference and meeting registrations, memberships, donations, and pledges Perform duties of the on-site registrar during major conferences Assist with travel documentation process, including assigning Travel Numbers, creating Travel Request documents and Travel Expense Voucher templates Coordinate with internal parties to ensure all trips have proper approvals Audit travel documentation for completeness in accordance with policies Assist the Conference and Travel Management Department with administrative tasks in preparing conference documentation such as event registrant information packets Provide administrative support including, but not limited to, initiate/draft correspondence, and assist or collaborate on other work and accounting projects as directed Requirements

Undergraduate degree in business, marketing or a related field Two years of relevant work experience, preferably at a non-profit organization Background in membership coordination, marketing, or communications Experience with MemberSuite Graphic design/Adobe Creative experience, preferred Experience using social media in creative ways to help advance an organization Equivalent combination of training, education, and experience in a relevant field Knowledge of administrative, clerical, and office procedures and systems Excellent and compelling writing skills, including a strong grasp of English grammar, punctuation, copy editing, and proofreading skills Strong computer skills, including familiarity with features of MS Office, particularly Excel, PowerPoint, and Word Ideal candidates will be proactive, highly creative self-starters who like to problem solve and work collaboratively with a team Knowledge of proper telephone and email practices and etiquette Working Conditions

Extended periods of sitting Extended use of desktop/laptop computer and peripheral equipment Read and analyze fine print for extended periods Occasional stooping, standing, carrying Occasional lifting up to 50 lbs. (with assistance) Fast-paced, high-pressure, professional office Evening, weekend, holiday, and overtime work may be required Some travel, locally and nationally, may be required

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