Senior Accounts Receivable Manager

Senior Accounts Receivable Manager Role Summary We are seeking an experienced Sr. Accounts Receivable Manager to bring clarity, direction, and accountability to our credit, billing, collections, and cash application functions. This role is critical to improving our cash cycle and reducing DSO while providing the leadership and structure the team needs to thrive. The Senior AR Manager will set clear expectations, streamline processes, and transform AR into a strategic driver of business performance. Key Results Area Own the end-to-end billing process, ensuring accuracy, timeliness, and compliance with contract terms

Oversee timely and accurate cash application processes, ensuring proper allocation and reconciliation

Lead collections strategy, including aging analysis, escalation protocols, and customer outreach

Act as the primary contact for related client communications and escalations

Provide proactive insights and report to internal stakeholders on client billing trends

Review client contracts to extract billing terms, payment milestones, and deliverables

Ensure invoicing, collections, and revenue recognition practices align with contractual obligations and the company’s accounting policies

Identify and lead initiatives to automate and streamline revenue cycle operations, including billing, collections, and cash application

Develop and implement best practices to optimize billing workflows and reduce errors

Maintain robust documentation and audit trails to support internal controls and external audits

Monitor KPIs such as billing cycle time, invoice accuracy, cash application accuracy, and DSO (Days Sales Outstanding) and prepare performance reports for finance and executive leadership

Serve as a strategic liaison between finance and operational teams to align on business goals and solve revenue-related challenges

Support cross-functional initiatives to improve quote-to-cash processes and customer satisfaction

Drive continuous improvement through feedback loops and root cause analysis of revenue cycle issues

Collaborate with operations and account teams to resolve invoicing and payment delays and improve customer experience

Lead and mentor finance team members across billing, collections, and cash application functions

Oversee workload distribution and ensure timely completion of revenue cycle activities

Support training, documentation, and onboarding for revenue cycle procedures and systems

Skills & Qualifications 10 years of AR/billings/collections experience, with successive leadership responsibility

Proven success in reducing DSO and improving cash cycle performance

Strong leadership skills with ability to define roles, set direction, and develop talent

Process improvement mindset with experience implementing scalable practices

Excellent communication and collaboration skills across functions, with comfort interacting at the C-suite level

Experience working with nonstandard contracts and cross-functional teams located in both North America and India

Advanced proficiency in billing systems and ERP platforms

Solid Excel skills and experience with financial reporting tools

This is a hybrid role where you will work mostly from home with occasional office visits and meetings. GCG is one of the world’s leading providers of business transformation solutions related to supply chain and technology solutions for order fulfillment and marketing execution. We are committed to an inclusive workplace that does not discriminate against race,nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, orgender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOCEmployer.

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