OU Medicine
IT Service Manager page is loaded## IT Service Managerlocations:
Central Park IItime type:
Full timeposted on:
Posted Todayjob requisition id:
R0057833## **Position Title:**IT Service Manager## **Department:**IT Support Services## **Job Description:**The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.**Essential Responsibilities***Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.** Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets* Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems* Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes* Coordinating interaction and integration between OU Health’s other core service management processes* Producing management escalation and performance information on a regular basis* Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety* Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements**General Responsibilities*** Performs other duties as assigned.**Minimum Qualifications****Education Requirements:** Bachelor’s Degree required.**Experience Requirements:*** 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.* Experience in implementing and maturing ITIL processes preferred.
Prior healthcare experience preferred.**License/Certification/Registration Requirements:*** Current version of ITIL Certification required.* One or more ITIL Practice Manager certifications preferred.**Knowledge/Skills/Abilities Required:*** Knowledge of the implementation and maintenance of ITIL processes* Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.* Ability to drive priorities and manage change with a positive outcome* Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others* Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills* Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.* Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation* High attention to detail, outstanding organizational skills and the ability to manage time effectively* Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks* Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential## **Current OU Health Employees - Please click** **to login.**## **OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.**### **OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research.**### **Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.***Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.* #J-18808-Ljbffr
Central Park IItime type:
Full timeposted on:
Posted Todayjob requisition id:
R0057833## **Position Title:**IT Service Manager## **Department:**IT Support Services## **Job Description:**The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.**Essential Responsibilities***Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.** Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets* Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems* Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes* Coordinating interaction and integration between OU Health’s other core service management processes* Producing management escalation and performance information on a regular basis* Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety* Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements**General Responsibilities*** Performs other duties as assigned.**Minimum Qualifications****Education Requirements:** Bachelor’s Degree required.**Experience Requirements:*** 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.* Experience in implementing and maturing ITIL processes preferred.
Prior healthcare experience preferred.**License/Certification/Registration Requirements:*** Current version of ITIL Certification required.* One or more ITIL Practice Manager certifications preferred.**Knowledge/Skills/Abilities Required:*** Knowledge of the implementation and maintenance of ITIL processes* Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.* Ability to drive priorities and manage change with a positive outcome* Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others* Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills* Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.* Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation* High attention to detail, outstanding organizational skills and the ability to manage time effectively* Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks* Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential## **Current OU Health Employees - Please click** **to login.**## **OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.**### **OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research.**### **Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.***Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.* #J-18808-Ljbffr