IX Telecom
Senior Sales Account Manager – Telco & Enterprise Accounts
IX Telecom, Sioux Falls, South Dakota, United States
IX Telecom is a global, award-winning Virtual Network Operator (VNO) that offers internet connectivity, SD-WAN, and managed services. Our solutions can be deployed in more than 200 countries and territories to support global businesses.
We provide a seamless, more innovative network and internet access experience to ISPs, system integrators, agencies, financial institutions, MNCs, airlines and embassies worldwide. Delve into borderless connectivity with IX. Join us by applying for the job vacancy below.
Job Description
Lead with Strategy. Drive Regional Impact. Build the Future of Connectivity. At IX Telecom, we’re not just building networks but empowering industries across 200+ countries with intelligent connectivity, data-driven solutions, and world-class managed services. As a Senior Sales Account Manager, you’ll manage domestic wholesale business – local carriers, ISPs, and enterprise clients. This isn’t a conventional sales role — it’s a strategic leadership opportunity where your decisions will shape business outcomes. You’ll work closely with executive stakeholders, craft innovative commercial strategies, and deliver scalable solutions rooted in analytics, foresight, and long-term value. If you’re someone who thrives in complexity, communicates with purpose, and delivers with precision, this is where your next leadership chapter begins. Join a company that’s resilient, ready to scale, and built for global impact. Key Responsibilities Strategic Account Management & Solutioning Act as the trusted advisor and single point of contact for assigned telco/enterprise clients. Develop comprehensive account strategies and solution plans that align IX Telecom’s services with client needs. Lead customer-facing engagements to diagnose issues, propose outcomes, and align commercial strategy with client goals. Build a long-term business roadmap for each strategic account. Leverage CRM insights and sales data to drive decision-making, forecasting, and pipeline prioritisation. Translate usage trends, opportunity gaps, and historical data into strategic actions and cross-sell opportunities. Maintain high data hygiene in CRM and ensure pipeline health exceeds a 3x coverage ratio. Revenue Ownership Own and achieve quarterly and annual revenue and margin targets. Lead all commercial activities, including proposal generation, pricing strategy, negotiations, and renewals. Customer Engagement & Leadership Cultivate relationships across decision-making levels – operational to executive. Conducted quarterly business Reviews (QBRs), executive updates, and strategic roadmap sessions. Demonstrate excellent attitude, professionalism, and customer awareness at every interaction. Internal Collaboration Align with pre-sales, delivery, marketing, and finance to ensure a cohesive customer experience. Provide feedback on customer trends to guide solution development and portfolio enhancement. Qualifications
Qualifications & Experience Bachelor’s Degree in Telecommunications, Business, or a related field. An MBA is an advantage. 5–8 years of experience in B2B sales or account management, preferably in the telecom/tech sector. Experience in a Malaysian domestic carrier wholesale landscape is a must. Proven track record of managing strategic enterprise accounts and meeting sales quotas. Strong understanding of telco products, connectivity, cloud services, and managed solutions. Highly analytical, confident in using CRM data for business decisions. Excellent solution-selling, negotiation, and communication skills. Fluent in Bahasa Malaysia and English (spoken & written). Professional demeanour, strong business ethics, and deep customer empathy Willing to travel and attend high-level meetings as needed.
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Lead with Strategy. Drive Regional Impact. Build the Future of Connectivity. At IX Telecom, we’re not just building networks but empowering industries across 200+ countries with intelligent connectivity, data-driven solutions, and world-class managed services. As a Senior Sales Account Manager, you’ll manage domestic wholesale business – local carriers, ISPs, and enterprise clients. This isn’t a conventional sales role — it’s a strategic leadership opportunity where your decisions will shape business outcomes. You’ll work closely with executive stakeholders, craft innovative commercial strategies, and deliver scalable solutions rooted in analytics, foresight, and long-term value. If you’re someone who thrives in complexity, communicates with purpose, and delivers with precision, this is where your next leadership chapter begins. Join a company that’s resilient, ready to scale, and built for global impact. Key Responsibilities Strategic Account Management & Solutioning Act as the trusted advisor and single point of contact for assigned telco/enterprise clients. Develop comprehensive account strategies and solution plans that align IX Telecom’s services with client needs. Lead customer-facing engagements to diagnose issues, propose outcomes, and align commercial strategy with client goals. Build a long-term business roadmap for each strategic account. Leverage CRM insights and sales data to drive decision-making, forecasting, and pipeline prioritisation. Translate usage trends, opportunity gaps, and historical data into strategic actions and cross-sell opportunities. Maintain high data hygiene in CRM and ensure pipeline health exceeds a 3x coverage ratio. Revenue Ownership Own and achieve quarterly and annual revenue and margin targets. Lead all commercial activities, including proposal generation, pricing strategy, negotiations, and renewals. Customer Engagement & Leadership Cultivate relationships across decision-making levels – operational to executive. Conducted quarterly business Reviews (QBRs), executive updates, and strategic roadmap sessions. Demonstrate excellent attitude, professionalism, and customer awareness at every interaction. Internal Collaboration Align with pre-sales, delivery, marketing, and finance to ensure a cohesive customer experience. Provide feedback on customer trends to guide solution development and portfolio enhancement. Qualifications
Qualifications & Experience Bachelor’s Degree in Telecommunications, Business, or a related field. An MBA is an advantage. 5–8 years of experience in B2B sales or account management, preferably in the telecom/tech sector. Experience in a Malaysian domestic carrier wholesale landscape is a must. Proven track record of managing strategic enterprise accounts and meeting sales quotas. Strong understanding of telco products, connectivity, cloud services, and managed solutions. Highly analytical, confident in using CRM data for business decisions. Excellent solution-selling, negotiation, and communication skills. Fluent in Bahasa Malaysia and English (spoken & written). Professional demeanour, strong business ethics, and deep customer empathy Willing to travel and attend high-level meetings as needed.
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