PTC – SAP S/4HANA Analyst (763333)

Total Opening: 1 opening, 2 submissions total Location: Mostly Remote (700 S. Eisenhower Boulevard, Middletown, PA 17057); Hybrid, mostly remote position. Duration: 05/19/2025 - 05/31/2026 Rate: $80/hr Candidate may be required to travel to the commission’s headquarters on an as-needed basis mainly for critical phases of the project such as requirements gathering, solution confirmation, System Integration testing, UAT, Go-live, and hyper care. No additional travel expenses will be provided. Justification: PTC is engaging in an exciting and innovative technology solution to support our customer engagements; we call the solution the Unified Back Office Solution (UBOS). UBOS is an advanced back-office system that, when developed and deployed, will allow customers to engage with PTC to address all their business needs via multiple channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.). We are dedicated to transforming customer engagement through innovative technology and strategic insights. Our team is composed of passionate professionals committed to excellence and continuous improvement, and our team is growing. The PTC has a need for an SAP S/4HANA Analyst to perform various functions associated with the implementation and support of UBOS. This resource will be needed throughout the UBOS program delivery phase, from design to deployment and post-deployment support, plus continued enhancements. The overall engagement is anticipated to last approximately 30 months. Description of Duties

Lead workshops to gather and document requirements for the new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-to-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs. Lead workshops to introduce new end-to-end business processes for Order to Cash with the new system. Act as client liaison for all development and testing of billing user stories through development, System Integration Testing, User Acceptance Testing, and Hypercare. Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned. Lead the testing of assigned functional systems. Perform System Integration Testing. Support User Acceptance Testing. Create user readiness documentation. Lead workshops for user training as assigned. Design and perform integration testing to support business process transformation from legacy systems. Create business process documentation as required. Provide SAP-BRIM functional support through hypercare phases post go-live. Provide root cause analysis and resolution for defects related to system and data issues. Support business with billing validation analysis to ensure accurate data migration/conversions. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities related to enterprise systems. Work independently to accomplish assigned tasks and duties. Adhere to and follow all PTC standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Perform tasks and other duties as assigned by PTC. Desired Skillset & Experience

Expertise in SAP-BRIM systems, especially high volume, consumption-based billing, and end-to-end implementations. Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement. Experience leading workshops to document requirements and write functional specifications on SAP-BRIM / FICA projects, including SOM, CI, CM, CC, and FICA. Managing Order-to-Cash workstreams, keeping teams on track and within budget. Hands-on configuration experience for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI. Experience configuring dunning and collection methodologies in SAP-FICA. Automation test process design and configuration for SAP-BRIM implementation. Understanding complex B2B contracts and their representation in configurable billing/financial systems. Experience with Agile and traditional waterfall project methodologies. Managing global billing operations. Proficiency in Microsoft Office 365 suite and Microsoft ADO Testing Module. 15+ years of expertise in Billing and SAP BRIM on various implementation projects. Beneficial skills include enterprise business solutions, specifically SAP projects, and ITIL / ITSM practices. Education Requirements

Bachelor’s degree in business management or information systems. Equivalent experience may be accepted.

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