Wizlynx Malaysia Sdn Bhd
IT On site support engineer
Wizlynx Malaysia Sdn Bhd, San Antonio, Texas, United States, 78208
wizlynx group, with the founding core of our companyheadquartered in Switzerland since 1992, is an ethical, trustworthy, and vendoragnostic global Cyber Security provider. Our vision is to be a best-in-classglobal Cyber Security company, enabling customers to focus on their corebusiness by providing high-quality, value-added and innovative Cyber Securityservices.
As part of our team, this position will provide onsitetechnical support to end-users, ensuring the continuous and efficient operationof IT systems, hardware, and peripherals. Resolve Level 1 incidents, performpreventive and corrective maintenance, and ensure customer satisfaction throughtimely and professional service Summary of Key Responsibilities Responsibilities and essential job functions include butare not limited to the following: Respond to and resolve onsite technical incidents relatedto hardware, software, networks, and peripherals. Log and track service tickets in the incident managementtool.
Perform basic diagnostics and escalate issues requiringLevel 2 or Level 3 support.
Install, configure, and update operating systems (Windows10/11, macOS, etc.) and authorized software.
Manage IT equipment and component inventory, ensuringproper labeling and tracking.
Perform preventive and corrective maintenance oncomputers, printers, and other devices.
Assist in basic network configuration and support(cabling, Wi-Fi connections, network printers).
Train users on the basic use of tools and systems asneeded.
Follow company information security procedures andpolicies. Occasionally for overtime or on-call support in criticalcases. Language Skills Ability to communicate clearly and concisely, both orally and in writing, in English. Spanish optional. Soft Skills Teamwork and customer-oriented approach. Effective communication and courteous user interaction. Analytical and problem-solving skills. Organization and priority management. Ability to manage multiple tasks, prioritizeeffectively, and meet deadlines Willingness to take on new responsibilitiesand learn new tools or processes Contributing to a positive and efficientoffice culture Technical Skills Microsoft 365 / Office 365 suite. Basic LAN/Wi-Fi network support. Hardware maintenance (PCs, laptops, printers). Ticketing tools (Jira, Remedy, GLPI, or others). Required Qualifications Technical degree or bachelor’s in systems, ComputerScience, Information Technology, or related field. 2 years of experience in onsite technical support or helpdesk. Experience resolving Level 1 and Level 2 incidents. APPLY NOW
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As part of our team, this position will provide onsitetechnical support to end-users, ensuring the continuous and efficient operationof IT systems, hardware, and peripherals. Resolve Level 1 incidents, performpreventive and corrective maintenance, and ensure customer satisfaction throughtimely and professional service Summary of Key Responsibilities Responsibilities and essential job functions include butare not limited to the following: Respond to and resolve onsite technical incidents relatedto hardware, software, networks, and peripherals. Log and track service tickets in the incident managementtool.
Perform basic diagnostics and escalate issues requiringLevel 2 or Level 3 support.
Install, configure, and update operating systems (Windows10/11, macOS, etc.) and authorized software.
Manage IT equipment and component inventory, ensuringproper labeling and tracking.
Perform preventive and corrective maintenance oncomputers, printers, and other devices.
Assist in basic network configuration and support(cabling, Wi-Fi connections, network printers).
Train users on the basic use of tools and systems asneeded.
Follow company information security procedures andpolicies. Occasionally for overtime or on-call support in criticalcases. Language Skills Ability to communicate clearly and concisely, both orally and in writing, in English. Spanish optional. Soft Skills Teamwork and customer-oriented approach. Effective communication and courteous user interaction. Analytical and problem-solving skills. Organization and priority management. Ability to manage multiple tasks, prioritizeeffectively, and meet deadlines Willingness to take on new responsibilitiesand learn new tools or processes Contributing to a positive and efficientoffice culture Technical Skills Microsoft 365 / Office 365 suite. Basic LAN/Wi-Fi network support. Hardware maintenance (PCs, laptops, printers). Ticketing tools (Jira, Remedy, GLPI, or others). Required Qualifications Technical degree or bachelor’s in systems, ComputerScience, Information Technology, or related field. 2 years of experience in onsite technical support or helpdesk. Experience resolving Level 1 and Level 2 incidents. APPLY NOW
Your Full Name Your Email Upload Resume Your Full Name Your Email Upload Resume I grant wizlynx group my consent to the processing of my personal information for the job application purposes Recaptcha requires verification. I'm not a robot reCAPTCHA Privacy - Terms
#J-18808-Ljbffr