LingaTech
Location:
Harrisburg, PA Position Type:
Hybrid Hybrid Schedule:
One week onsite a month Contract Length:
1 year + extensions
Position Overview: The
ServiceNow Technical Lead
serves as the primary technical liaison between the client and project stakeholders, providing direction, architecture, and hands-on development across
ServiceNow modules
including
ITSM, ITAM, SAM/HAM, and CMDB . This role guides a blended Agile delivery team, mentors technical staff, ensures alignment with organizational goals, and delivers high-quality ServiceNow solutions.
Duties:
Serve as the
technical lead and primary point of contact
for all ServiceNow-related initiatives. Architect, design, and develop
ServiceNow solutions across
ITSM, ITAM, SAM, HAM, and CMDB
modules. Provide
technical direction, mentorship, and training
to team members and analysts to strengthen capabilities and ensure project alignment. Lead and participate in
Agile ceremonies
including backlog grooming, sprint planning, daily stand-ups, and retrospectives. Collaborate with the
Delivery Lead/Scrum Master
to ensure team accountability, performance, and consistent delivery outcomes. Coordinate with stakeholders to
gather and analyze requirements
and translate them into actionable ServiceNow solutions. Conduct
code reviews , enforce best practices, and ensure compliance with architectural and development standards. Develop and maintain
technical documentation , including design diagrams, test scripts, and best practices. Lead and support
integrations
using
Flow Designer, Integration Hub, REST, and SOAP APIs . Ensure
CMDB architecture and data relationships
are accurate, optimized, and aligned with enterprise standards. Advise on
SAM/HAM licensing considerations
and ensure proper compliance management. Troubleshoot and resolve
complex technical issues
related to ServiceNow modules or integrations. Provide
regular project updates , progress reports, and delivery timelines to stakeholders. Utilize
Microsoft Office 365
and
Azure DevOps
for documentation, collaboration, and testing support. Work independently and collaboratively to deliver solutions that meet established project milestones.
Required Skills:
Strong experience in
ServiceNow modules:
SAM, HAM, ITAM, CMDB, ITSM, and platform customization. Advanced proficiency in
JavaScript, Glide scripting, Flow Designer, Integration Hub, REST, and SOAP APIs . Architect-level knowledge
of CMDB structure, relationships, and data modeling. Demonstrated experience leading
Agile teams , including backlog grooming, sprint planning, and delivery management. Proven experience as a
client-facing technical lead
accountable for team performance and deliverables. Proficiency in
Microsoft Office 365
(Teams, Word, Excel, PowerPoint) and
Azure DevOps . Excellent communication, problem-solving, and documentation skills. ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS-SAM or ITAM)
Preferred Skills:
ITIL Foundations certification . Understanding of
SAM/HAM licensing implications . Experience with
Enterprise Business Systems , including
SAP integrations . Prior experience working in
government or public-sector
projects.
Harrisburg, PA Position Type:
Hybrid Hybrid Schedule:
One week onsite a month Contract Length:
1 year + extensions
Position Overview: The
ServiceNow Technical Lead
serves as the primary technical liaison between the client and project stakeholders, providing direction, architecture, and hands-on development across
ServiceNow modules
including
ITSM, ITAM, SAM/HAM, and CMDB . This role guides a blended Agile delivery team, mentors technical staff, ensures alignment with organizational goals, and delivers high-quality ServiceNow solutions.
Duties:
Serve as the
technical lead and primary point of contact
for all ServiceNow-related initiatives. Architect, design, and develop
ServiceNow solutions across
ITSM, ITAM, SAM, HAM, and CMDB
modules. Provide
technical direction, mentorship, and training
to team members and analysts to strengthen capabilities and ensure project alignment. Lead and participate in
Agile ceremonies
including backlog grooming, sprint planning, daily stand-ups, and retrospectives. Collaborate with the
Delivery Lead/Scrum Master
to ensure team accountability, performance, and consistent delivery outcomes. Coordinate with stakeholders to
gather and analyze requirements
and translate them into actionable ServiceNow solutions. Conduct
code reviews , enforce best practices, and ensure compliance with architectural and development standards. Develop and maintain
technical documentation , including design diagrams, test scripts, and best practices. Lead and support
integrations
using
Flow Designer, Integration Hub, REST, and SOAP APIs . Ensure
CMDB architecture and data relationships
are accurate, optimized, and aligned with enterprise standards. Advise on
SAM/HAM licensing considerations
and ensure proper compliance management. Troubleshoot and resolve
complex technical issues
related to ServiceNow modules or integrations. Provide
regular project updates , progress reports, and delivery timelines to stakeholders. Utilize
Microsoft Office 365
and
Azure DevOps
for documentation, collaboration, and testing support. Work independently and collaboratively to deliver solutions that meet established project milestones.
Required Skills:
Strong experience in
ServiceNow modules:
SAM, HAM, ITAM, CMDB, ITSM, and platform customization. Advanced proficiency in
JavaScript, Glide scripting, Flow Designer, Integration Hub, REST, and SOAP APIs . Architect-level knowledge
of CMDB structure, relationships, and data modeling. Demonstrated experience leading
Agile teams , including backlog grooming, sprint planning, and delivery management. Proven experience as a
client-facing technical lead
accountable for team performance and deliverables. Proficiency in
Microsoft Office 365
(Teams, Word, Excel, PowerPoint) and
Azure DevOps . Excellent communication, problem-solving, and documentation skills. ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS-SAM or ITAM)
Preferred Skills:
ITIL Foundations certification . Understanding of
SAM/HAM licensing implications . Experience with
Enterprise Business Systems , including
SAP integrations . Prior experience working in
government or public-sector
projects.