David's Bridal
Overview
Alterations Specialist role at David's Bridal. Join to apply for the Alterations Specialist position. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapt style to suit customers, problem solve, demonstrate excellent phone skills and resolve conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain service levels by being prepared, welcoming, meeting needs, and attending to customers’ emotional and practical needs; complete all operational checklist tasks. Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service goal. Proactively address customer concerns with confidence; know when to escalate and partner with leadership. Explain how alterations can enhance the dress for the event in partnership with Alterations; promote alteration services and personalization options. Assist stylists in closing sales by consulting customers on gown fit and customization. Maintain store standards to support a flawless shopping experience; ensure dress code compliance. Greet and escort alterations customers to and from appointments; inspect garments altered/steamed/pressed for quality before delivery. Respond promptly to customer questions with product and service information; build long-term relationships to drive satisfaction and loyalty. Maintain inventory management for special orders and ensure first-quality standards. Ensure alteration pricing aligns with company standards; manage fittings, sewing, steaming, pressing, and spot cleaning to company standards. Resolve customer service issues in a swift and effective manner following company guidelines. Support all cash wrap activities and process transactions accurately to ensure a celebratory customer experience. Maintain the alterations room in a clean and organized state. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent. 1-2 years of prior retail experience in apparel or a specialty store environment. Prior sewing experience required; bridal or special occasion production experience preferred. Prior experience with computerized POS systems is a plus. Benefits & Additional Information
Part-time position with team bonuses and opportunities to get paid early. Generous team member discount; additional benefits may include vision care and other voluntary insurances. 401K program and other voluntary benefits may be offered. Equal Employment Opportunity
David’s Bridal is committed to diversity, equity, and inclusion and encourages applications from all qualified candidates. If you need accommodation at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048. Notes
Disclaimer: This description highlights the general nature and level of work performed by employees within this role and is not a comprehensive list of duties. Starting pay varies by position, location, training, and experience. The base pay range for this role is $17-21/hour, and compensation decisions depend on specific details and circumstances.
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Alterations Specialist role at David's Bridal. Join to apply for the Alterations Specialist position. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapt style to suit customers, problem solve, demonstrate excellent phone skills and resolve conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain service levels by being prepared, welcoming, meeting needs, and attending to customers’ emotional and practical needs; complete all operational checklist tasks. Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service goal. Proactively address customer concerns with confidence; know when to escalate and partner with leadership. Explain how alterations can enhance the dress for the event in partnership with Alterations; promote alteration services and personalization options. Assist stylists in closing sales by consulting customers on gown fit and customization. Maintain store standards to support a flawless shopping experience; ensure dress code compliance. Greet and escort alterations customers to and from appointments; inspect garments altered/steamed/pressed for quality before delivery. Respond promptly to customer questions with product and service information; build long-term relationships to drive satisfaction and loyalty. Maintain inventory management for special orders and ensure first-quality standards. Ensure alteration pricing aligns with company standards; manage fittings, sewing, steaming, pressing, and spot cleaning to company standards. Resolve customer service issues in a swift and effective manner following company guidelines. Support all cash wrap activities and process transactions accurately to ensure a celebratory customer experience. Maintain the alterations room in a clean and organized state. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent. 1-2 years of prior retail experience in apparel or a specialty store environment. Prior sewing experience required; bridal or special occasion production experience preferred. Prior experience with computerized POS systems is a plus. Benefits & Additional Information
Part-time position with team bonuses and opportunities to get paid early. Generous team member discount; additional benefits may include vision care and other voluntary insurances. 401K program and other voluntary benefits may be offered. Equal Employment Opportunity
David’s Bridal is committed to diversity, equity, and inclusion and encourages applications from all qualified candidates. If you need accommodation at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048. Notes
Disclaimer: This description highlights the general nature and level of work performed by employees within this role and is not a comprehensive list of duties. Starting pay varies by position, location, training, and experience. The base pay range for this role is $17-21/hour, and compensation decisions depend on specific details and circumstances.
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