TransLoop
Overview
Position:
Operations Manager Location:
Chicago, IL You will manage TransLoop’s Customer Operations Team, consisting of ~25 Operations Specialists, Enterprise Operations Specialist and Account Growth Managers. This role reports to TransLoop’s Director, Customer Success. In this role, you will oversee the day-to-day operational efficiency of the Customer Operations Team, collaborating with leaders across departments and engaging with direct reports to deliver constructive feedback. This is a high-impact role focused on engaging key internal and external stakeholders with strong communication, strategic thinking, attention to detail, operational hustle, and strong organizational skills, along with customer service and solution-oriented approaches.
What You'll Need
Bachelor’s Degree
2+ years of supervisory experience
3-5 years of experience in 3PL Customer Operations
Experience managing a team of people
Knowledge of truckload market relationships across equipment types
Ability to coach and deliver feedback to direct reports
Experience completing basic operational functions including, building shipments, tracking shipments, customer communication, issue resolution, A/R and more
Proven track record of managing accounts, fostering relationships, and being an overall top performer
Willingness to “roll up your sleeves” to assist in operational asks/problem solving for teammates
Strong writing, organizational, and speaking skills
Responsibilities
Ensure each active account is supported with the proper level of operational bandwidth.
Allocate personnel and bandwidth to tailor TransLoop’s customer service efforts to shipper partner needs. Reallocate as needed in a fast-growing environment.
Incubate new opportunities by closely overseeing customer communication and service.
Identify areas for operational improvement and overall growth within shipper networks.
Serve as subject matter expert on all things TransLoop Operations for phone, video calls, and in-person meetings.
Conduct operational demos and QBRs to prospective and existing shipper partners.
Conduct routine touchpoints and performance reviews with Operations Team members.
Build relationships with key customer contacts to ensure their business is supported.
Track and analyze service metrics including on-time delivery percentage, on-time pickup percentage, tender acceptance percentage and more.
Collaborate with leaders in Carrier Sales, Customer Sales, HR & Development, Accounting, Compliance and more with the organization’s overall interest in mind.
Bonus Points
Reporting skills
Comfortability and confidence in presenting to internal and external stakeholders
Ability to drive business from a revenue and new opportunity standpoint
Experience using a multitude of TMS platforms
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Transportation, Logistics, Supply Chain and Storage
Note: This description focuses on responsibilities and qualifications for the Operations Manager role at TransLoop. It does not include extraneous site-wide notices or unrelated job listings.
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Position:
Operations Manager Location:
Chicago, IL You will manage TransLoop’s Customer Operations Team, consisting of ~25 Operations Specialists, Enterprise Operations Specialist and Account Growth Managers. This role reports to TransLoop’s Director, Customer Success. In this role, you will oversee the day-to-day operational efficiency of the Customer Operations Team, collaborating with leaders across departments and engaging with direct reports to deliver constructive feedback. This is a high-impact role focused on engaging key internal and external stakeholders with strong communication, strategic thinking, attention to detail, operational hustle, and strong organizational skills, along with customer service and solution-oriented approaches.
What You'll Need
Bachelor’s Degree
2+ years of supervisory experience
3-5 years of experience in 3PL Customer Operations
Experience managing a team of people
Knowledge of truckload market relationships across equipment types
Ability to coach and deliver feedback to direct reports
Experience completing basic operational functions including, building shipments, tracking shipments, customer communication, issue resolution, A/R and more
Proven track record of managing accounts, fostering relationships, and being an overall top performer
Willingness to “roll up your sleeves” to assist in operational asks/problem solving for teammates
Strong writing, organizational, and speaking skills
Responsibilities
Ensure each active account is supported with the proper level of operational bandwidth.
Allocate personnel and bandwidth to tailor TransLoop’s customer service efforts to shipper partner needs. Reallocate as needed in a fast-growing environment.
Incubate new opportunities by closely overseeing customer communication and service.
Identify areas for operational improvement and overall growth within shipper networks.
Serve as subject matter expert on all things TransLoop Operations for phone, video calls, and in-person meetings.
Conduct operational demos and QBRs to prospective and existing shipper partners.
Conduct routine touchpoints and performance reviews with Operations Team members.
Build relationships with key customer contacts to ensure their business is supported.
Track and analyze service metrics including on-time delivery percentage, on-time pickup percentage, tender acceptance percentage and more.
Collaborate with leaders in Carrier Sales, Customer Sales, HR & Development, Accounting, Compliance and more with the organization’s overall interest in mind.
Bonus Points
Reporting skills
Comfortability and confidence in presenting to internal and external stakeholders
Ability to drive business from a revenue and new opportunity standpoint
Experience using a multitude of TMS platforms
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Transportation, Logistics, Supply Chain and Storage
Note: This description focuses on responsibilities and qualifications for the Operations Manager role at TransLoop. It does not include extraneous site-wide notices or unrelated job listings.
#J-18808-Ljbffr