Transloop Logistics
Overview
Title: Customer Operations Manager
Location: Chicago, IL
What You'll Do
Ensure each active account is supported with the proper level of operational bandwidth.
Allocate personnel and bandwidth to tailor TransLoop’s customer service efforts to specific shipper partner needs. Reallocate as needed, in our ever-changing, fast-growing landscape.
Incubate new opportunities by closely overseeing customer communication and service.
Identify areas for operational improvement and overall growth within shipper networks.
Serve as subject matter expert on all things TransLoop Operations for phone and video calls, in-person meetings internally and externally.
Conduct operational demos and QBRs to prospective and existing shipper partners.
Conduct routine touchpoints and performance reviews with Operations Team members.
Build relationships and develop rapport with key customer contacts to ensure they feel their business is supported.
Track and analyze service metrics including on-time delivery percentage, on-time pickup percentage, tender acceptance percentage and more.
Collaborate with leaders in Carrier Sales, Customer Sales, HR & Development, Accounting, Compliance and more with the organization’s overall interest in mind.
Primary Objectives
Ensuring TransLoop’s operational efficiency across Operations and Sales teams.
Upholding and promoting TransLoop’s operational standards and reputation both internally and externally.
Managing direct reports to continue high performance and teammate satisfaction.
Make decisions with TransLoop’s long-term best interests in mind.
What You'll Need
Bachelor’s Degree
2+ years of supervisory experience
3-5 years of experience in 3PL Customer Operations
Experience managing a team of people
Knowledge of truckload market relationships across equipment types
Ability to coach and deliver feedback to direct reports
Experience completing basic operational functions including, building shipments, tracking shipments, customer communication, issue resolution, A/R and more
Proven track record of managing accounts, fostering relationships, and being an overall top performer
Willingness to “roll up your sleeves” to assist in operational asks/problem solving for teammates
Strong writing, organizational, and speaking skills
Bonus Points
Reporting skills
Comfortability and confidence in presenting to internal and external stakeholders
Ability to drive business from a revenue and new opportunity standpoint
Experience using a multitude of TMS platforms
Benefits
Competitive compensation
Uncapped pay & competitive salaries
Medical, dental, and vision coverage (50% paid by TransLoop)
Personal financial advisor
Wellness Days
About TransLoop Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company
TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
Equal Employment Opportunity TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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What You'll Do
Ensure each active account is supported with the proper level of operational bandwidth.
Allocate personnel and bandwidth to tailor TransLoop’s customer service efforts to specific shipper partner needs. Reallocate as needed, in our ever-changing, fast-growing landscape.
Incubate new opportunities by closely overseeing customer communication and service.
Identify areas for operational improvement and overall growth within shipper networks.
Serve as subject matter expert on all things TransLoop Operations for phone and video calls, in-person meetings internally and externally.
Conduct operational demos and QBRs to prospective and existing shipper partners.
Conduct routine touchpoints and performance reviews with Operations Team members.
Build relationships and develop rapport with key customer contacts to ensure they feel their business is supported.
Track and analyze service metrics including on-time delivery percentage, on-time pickup percentage, tender acceptance percentage and more.
Collaborate with leaders in Carrier Sales, Customer Sales, HR & Development, Accounting, Compliance and more with the organization’s overall interest in mind.
Primary Objectives
Ensuring TransLoop’s operational efficiency across Operations and Sales teams.
Upholding and promoting TransLoop’s operational standards and reputation both internally and externally.
Managing direct reports to continue high performance and teammate satisfaction.
Make decisions with TransLoop’s long-term best interests in mind.
What You'll Need
Bachelor’s Degree
2+ years of supervisory experience
3-5 years of experience in 3PL Customer Operations
Experience managing a team of people
Knowledge of truckload market relationships across equipment types
Ability to coach and deliver feedback to direct reports
Experience completing basic operational functions including, building shipments, tracking shipments, customer communication, issue resolution, A/R and more
Proven track record of managing accounts, fostering relationships, and being an overall top performer
Willingness to “roll up your sleeves” to assist in operational asks/problem solving for teammates
Strong writing, organizational, and speaking skills
Bonus Points
Reporting skills
Comfortability and confidence in presenting to internal and external stakeholders
Ability to drive business from a revenue and new opportunity standpoint
Experience using a multitude of TMS platforms
Benefits
Competitive compensation
Uncapped pay & competitive salaries
Medical, dental, and vision coverage (50% paid by TransLoop)
Personal financial advisor
Wellness Days
About TransLoop Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company
TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
Equal Employment Opportunity TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr