Loan Servicing Manager

Vontive is a growing FinTech company focused on leveraging our proprietary technology to make accessing capital fast and simple for real estate investors involved in fix-and-flip projects or rental properties purchases. Vontive recently internalized its loan servicing operations and is now developing a robust loan servicing unit with a clear strategy for expanding its capabilities and responsibilities. Position Summary Vontive seeks a Manager of Loan Administration & Processing to oversee the complete lifecycle of loan servicing transactions. This role begins as an individual contributor managing daily payment operations with responsibility for building a processing team as volume scales. Key Responsibilities Monitor and reconcile daily ACH activity through Willow platform in near real-time Process all non-standard payments including wire transfers, checks, and manual adjustments Generate and quality-check payoff quotes within 24-hour SLA Coordinate payoff approvals with capital partners Execute loan modifications, assumptions, and ownership transfers Process balance adjustments and interest rate changes Maintain Escrow disbursement analysis and coordinate tax and insurance payments Coordinate Insurance tracking with 3rd party provider and maintain accurate record of FPI in servicing system Maintain accurate loan-level data across origination and servicing platforms Generate Verifications of Mortgage and IRS tax reporting (1098s) Identify and escalate pre-delinquent accounts to Customer Care team Develop automated exception reporting and payment monitoring protocols Build and train loan administration team as portfolio expands Required Qualifications 4-6 years mortgage servicing experience with loan administration focus Expert knowledge of mortgage payment application and interest calculations Experience with construction loan draw processing and disbursements Strong understanding of ACH operations and return codes Proficiency with servicing platforms and payment processing systems Detail-oriented with proven accuracy in financial transactions Experience managing loan modifications and assumptions Ability to commute to San Antonio office (hybrid) Bachelor's degree or equivalent Benefits Competitive salary and compensation package Comprehensive medical, dental and vision coverage Monthly fitness stipend Healthy snacks, beverages and meals at the office Company-sponsored events and volunteering opportunities Unlimited PTO Short- and long-term disability coverage Life insurance policy At Vontive, you will find a team committed to diversity, inclusion, and values of: Integrity:

Always demonstrating the highest ethical standards. Accountability : Consistently delivering on our commitments to our clients, partners, communities, and each other. Candor : Creating an environment where people are heard when they speak up, and where trust, honesty, and respect are at the forefront of our relationships. Prudence : Always acting in the best interest of our stakeholders and for the long-term integrity of the business. Execution : Managing our priorities, decisions, and work to aggressively grow the business in fulfillment of our mission. Culture : Valuing and promoting diversity in our hiring, through our business practices, and by giving back to our communities. Empowerment : Trusting each other to always do the right thing. Vontive is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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