Hilton Grand Vacations
*Pre-Arrival Guest Marketing Representative
Hilton Grand Vacations, Celebration, Florida, United States
Pre-Arrival Guest Marketing Representative
Join to apply for the
Pre-Arrival Guest Marketing Representative
role at
Hilton Grand Vacations .
Our Pre-Arrival Marketing Representative is responsible for receiving pre-arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, renters and all qualified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
Apply today to join our team.
Responsibilities
Assist in the implementation and tracking of current bookable arrivals staying on property that are assigned to you.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour.
Complete required paperwork accurately for each tour and only book tours into appropriate tour times available.
Confirm appointments via email with guests to ensure tour reservations and maximize show rate.
Distribute only HGV authorized information, collateral and materials. Maintain location operating standards.
Review production reports and notify manager of any challenges.
Follow gifting procedures to ensure costs are met monthly.
Contact appropriate management with any guest issues.
Invite and book non-owners to come back and stay on a promotional package.
Maintain a minimum penetration percentage and show rate for all bookings.
Minimum Qualifications and Experience
High School diploma or equivalent.
1 year of Vacation Ownership or Timeshare sales and marketing experience.
6 months of vacation ownership telephonic sales and/or marketing.
Proven experience with high volume, outbound and inbound call handling.
Able to work a flexible schedule to include evenings, weekends, and holidays.
Able to speak on the phone for long periods of time.
Engaging personality and positive attitude.
EOE Statement EOE/AA/Disabled/Veterans. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Hospitality
Location notes and market data listed in job postings may include multiple cities (e.g., Celebration, FL; Orlando, FL; Kissimmee, FL; Winter Park, FL). Salary ranges are provided where applicable.
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Pre-Arrival Guest Marketing Representative
role at
Hilton Grand Vacations .
Our Pre-Arrival Marketing Representative is responsible for receiving pre-arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, renters and all qualified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
Apply today to join our team.
Responsibilities
Assist in the implementation and tracking of current bookable arrivals staying on property that are assigned to you.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour.
Complete required paperwork accurately for each tour and only book tours into appropriate tour times available.
Confirm appointments via email with guests to ensure tour reservations and maximize show rate.
Distribute only HGV authorized information, collateral and materials. Maintain location operating standards.
Review production reports and notify manager of any challenges.
Follow gifting procedures to ensure costs are met monthly.
Contact appropriate management with any guest issues.
Invite and book non-owners to come back and stay on a promotional package.
Maintain a minimum penetration percentage and show rate for all bookings.
Minimum Qualifications and Experience
High School diploma or equivalent.
1 year of Vacation Ownership or Timeshare sales and marketing experience.
6 months of vacation ownership telephonic sales and/or marketing.
Proven experience with high volume, outbound and inbound call handling.
Able to work a flexible schedule to include evenings, weekends, and holidays.
Able to speak on the phone for long periods of time.
Engaging personality and positive attitude.
EOE Statement EOE/AA/Disabled/Veterans. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Hospitality
Location notes and market data listed in job postings may include multiple cities (e.g., Celebration, FL; Orlando, FL; Kissimmee, FL; Winter Park, FL). Salary ranges are provided where applicable.
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