Revel Staffing
Revel Staffing is hiring: IT Desktop Support Technician in Cincinnati
Revel Staffing, Cincinnati, OH, US, 45208
Job Description
A defense manufacture is seeking an experienced and motivated IT Desktop Support Technician to provide on-site technical support for enterprise users. This role involves hands-on troubleshooting, system maintenance, and end-user assistance across desktops, laptops, and networked devices in a professional IT environment.
Key Responsibilities:
A defense manufacture is seeking an experienced and motivated IT Desktop Support Technician to provide on-site technical support for enterprise users. This role involves hands-on troubleshooting, system maintenance, and end-user assistance across desktops, laptops, and networked devices in a professional IT environment.
Key Responsibilities:
- Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues.
- Install, configure, and repair desktops, laptops, printers, and other peripheral devices.
- Support imaging, deployment, and hardware lifecycle management processes.
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP connectivity issues.
- Deliver "smart hands" support for networking and peripheral hardware such as routers, switches, firewalls, and cabling.
- Conduct repeat call analysis and implement preventive measures to reduce downtime.
- Collaborate with remote support teams to resolve escalated incidents quickly.
- 2-4 years of experience in IT field support, desktop engineering, or infrastructure services.
- Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
- Familiarity with network fundamentals and hardware diagnostics.
- Excellent communication, problem-solving, and customer service skills.
- Associate Degree in Electronics or related field preferred.
- VantageClear Certification (or equivalent security credential) required.