MDA Edge
4 weeks ago Be among the first 25 applicants
Job Overview:
We're looking for a skilled professional to join our team as a
Veeva Vault Production Support Specialist . In this role, you'll provide day-to-day support and troubleshooting for Veeva Vault applications and ensure smooth system operations in line with company SLAs. What You'll Do: Provide
Level 1 and Level 2 support
for Veeva Vault applications. Act as a
system administrator , handling user accounts (create, modify, deactivate). Troubleshoot issues and work on
incident tickets, service requests, problem tickets, and change management
using
ServiceNow . Generate and manage
custom reports, dashboards, and object data . Ensure compliance with
GxP documentation standards . Work within
Life Sciences industry processes , so prior experience in this domain is important. What You Bring: Hands-on experience in
Veeva Vault Production Support . Solid knowledge of
ServiceNow
workflows and ticketing. Understanding of
GxP systems
and documentation practices. Experience in the
Life Sciences industry
is a big plus. Comfortable managing
user accounts
and working with
reports and dashboards . Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at MDA Edge by 2x Get notified about new Production Support Specialist jobs in
Cambridge, MA . #J-18808-Ljbffr
We're looking for a skilled professional to join our team as a
Veeva Vault Production Support Specialist . In this role, you'll provide day-to-day support and troubleshooting for Veeva Vault applications and ensure smooth system operations in line with company SLAs. What You'll Do: Provide
Level 1 and Level 2 support
for Veeva Vault applications. Act as a
system administrator , handling user accounts (create, modify, deactivate). Troubleshoot issues and work on
incident tickets, service requests, problem tickets, and change management
using
ServiceNow . Generate and manage
custom reports, dashboards, and object data . Ensure compliance with
GxP documentation standards . Work within
Life Sciences industry processes , so prior experience in this domain is important. What You Bring: Hands-on experience in
Veeva Vault Production Support . Solid knowledge of
ServiceNow
workflows and ticketing. Understanding of
GxP systems
and documentation practices. Experience in the
Life Sciences industry
is a big plus. Comfortable managing
user accounts
and working with
reports and dashboards . Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at MDA Edge by 2x Get notified about new Production Support Specialist jobs in
Cambridge, MA . #J-18808-Ljbffr