Thirteenth Floor Entertainment Group
Retail Manager
Thirteenth Floor Entertainment Group, San Jose, California, United States, 95199
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Retail Manager
role at
Thirteenth Floor Entertainment Group 6 days ago Be among the first 25 applicants Join to apply for the
Retail Manager
role at
Thirteenth Floor Entertainment Group Seasonal Employment
Location: Festival Fright Nights at Winchester Mystery House, 525 S Winchester Blvd, San Jose, CA 95128 :
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team! Job Details
Job Location : San Jose , CA
Position Type : Seasonal
Salary Range : $30.00 Hourly
Job Shift : Any
Description
Job Title: Retail Manager
Seasonal Employment
Location: Festival Fright Nights at Winchester Mystery House, 525 S Winchester Blvd, San Jose, CA 95128 :
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!
Job Summary
Step into the heart of the action as our Retail Manager, where you’ll oversee all retail, upsell and VIP activations. This pivotal role puts you at the center of the action—managing Retail and Upsells with one lead and six staff, VIP Experiences with one lead and four staff, and Inside Guest Services with two staff. You will oversee a diverse inventory of merchandise, ensuring seamless operations from setup to closing, and uphold our company’s gold standard for customer service.
Requirements
Talent & Team Leadership
Manage and motivate your team throughout the season. Design and manage detailed staff schedules, seamlessly integrating them into our system for flawless execution. You will oversee all aspects of onsite sales and logistics for retail, upsell and VIP activations. Champion operational excellence, from real-time inventory tracking and back-of-house organization to efficient tent and booth setups.
Customer Experience
Be the face of hospitality, providing knowledgeable, friendly assistance and resolving guest concerns with empathy and efficiency. Serve as the go-to expert on company policies, ensuring every customer interaction is informed, positive, and memorable. Tackle challenges head-on, transforming complaints into opportunities for delight.
Event Operations
Commit to full event availability, leading from the front throughout every phase of the experience. Collaborate with the General Manager and key stakeholders to strategize and execute optimal retail setups. Maintain rigorous inventory controls, ensuring every product is accounted for and accessible. Uphold compliance with California labor laws, guaranteeing staff breaks and workplace well-being. Oversee precise opening and closing procedures, setting the tone for operational excellence.
Communication & Collaboration
Foster a culture of teamwork, clear communication, and shared achievement across all event goals.
Qualifications
Qualifications
Must be at least 18 years old to apply and work in this role. 3-5 years of retail experience, with a proven track record in management. Flexible availability, including evenings and weekends, with a commitment to consistent attendance Physical stamina to be on your feet and actively engaged throughout the event. Exceptional communication and interpersonal skills, with a knack for navigating high-pressure situations. A collaborative spirit and a drive to elevate every aspect of the event experience.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Temporary Job function
Job function Sales and Business Development Industries Entertainment Providers Referrals increase your chances of interviewing at Thirteenth Floor Entertainment Group by 2x Sign in to set job alerts for “Retail Manager” roles.
San Jose, CA $86,025.00-$97,000.00 5 days ago Santa Clara, CA $85,000.00-$95,000.00 1 day ago San Jose, CA $68,640.00-$77,000.00 20 hours ago San Jose, CA $75,000.00-$85,000.00 6 days ago Santa Clara, CA $75,000.00-$85,000.00 3 days ago Milpitas, CA $70,200.00-$82,000.00 1 week ago San Jose, CA $62,000.00-$77,000.00 3 days ago Santa Clara, CA $55,000.00-$80,000.00 4 days ago San Jose, CA $62,000.00-$77,000.00 2 weeks ago Milpitas, CA $55,000.00-$80,000.00 4 days ago Fremont, CA $66,560.00-$85,000.00 8 months ago San Jose, CA $90,000.00-$110,000.00 1 month ago Fremont, CA $66,560.00-$85,000.00 8 months ago San Jose, CA $80,000.00-$100,000.00 6 days ago San Jose, CA $58,000.00-$68,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Retail Manager
role at
Thirteenth Floor Entertainment Group 6 days ago Be among the first 25 applicants Join to apply for the
Retail Manager
role at
Thirteenth Floor Entertainment Group Seasonal Employment
Location: Festival Fright Nights at Winchester Mystery House, 525 S Winchester Blvd, San Jose, CA 95128 :
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team! Job Details
Job Location : San Jose , CA
Position Type : Seasonal
Salary Range : $30.00 Hourly
Job Shift : Any
Description
Job Title: Retail Manager
Seasonal Employment
Location: Festival Fright Nights at Winchester Mystery House, 525 S Winchester Blvd, San Jose, CA 95128 :
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!
Job Summary
Step into the heart of the action as our Retail Manager, where you’ll oversee all retail, upsell and VIP activations. This pivotal role puts you at the center of the action—managing Retail and Upsells with one lead and six staff, VIP Experiences with one lead and four staff, and Inside Guest Services with two staff. You will oversee a diverse inventory of merchandise, ensuring seamless operations from setup to closing, and uphold our company’s gold standard for customer service.
Requirements
Talent & Team Leadership
Manage and motivate your team throughout the season. Design and manage detailed staff schedules, seamlessly integrating them into our system for flawless execution. You will oversee all aspects of onsite sales and logistics for retail, upsell and VIP activations. Champion operational excellence, from real-time inventory tracking and back-of-house organization to efficient tent and booth setups.
Customer Experience
Be the face of hospitality, providing knowledgeable, friendly assistance and resolving guest concerns with empathy and efficiency. Serve as the go-to expert on company policies, ensuring every customer interaction is informed, positive, and memorable. Tackle challenges head-on, transforming complaints into opportunities for delight.
Event Operations
Commit to full event availability, leading from the front throughout every phase of the experience. Collaborate with the General Manager and key stakeholders to strategize and execute optimal retail setups. Maintain rigorous inventory controls, ensuring every product is accounted for and accessible. Uphold compliance with California labor laws, guaranteeing staff breaks and workplace well-being. Oversee precise opening and closing procedures, setting the tone for operational excellence.
Communication & Collaboration
Foster a culture of teamwork, clear communication, and shared achievement across all event goals.
Qualifications
Qualifications
Must be at least 18 years old to apply and work in this role. 3-5 years of retail experience, with a proven track record in management. Flexible availability, including evenings and weekends, with a commitment to consistent attendance Physical stamina to be on your feet and actively engaged throughout the event. Exceptional communication and interpersonal skills, with a knack for navigating high-pressure situations. A collaborative spirit and a drive to elevate every aspect of the event experience.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Temporary Job function
Job function Sales and Business Development Industries Entertainment Providers Referrals increase your chances of interviewing at Thirteenth Floor Entertainment Group by 2x Sign in to set job alerts for “Retail Manager” roles.
San Jose, CA $86,025.00-$97,000.00 5 days ago Santa Clara, CA $85,000.00-$95,000.00 1 day ago San Jose, CA $68,640.00-$77,000.00 20 hours ago San Jose, CA $75,000.00-$85,000.00 6 days ago Santa Clara, CA $75,000.00-$85,000.00 3 days ago Milpitas, CA $70,200.00-$82,000.00 1 week ago San Jose, CA $62,000.00-$77,000.00 3 days ago Santa Clara, CA $55,000.00-$80,000.00 4 days ago San Jose, CA $62,000.00-$77,000.00 2 weeks ago Milpitas, CA $55,000.00-$80,000.00 4 days ago Fremont, CA $66,560.00-$85,000.00 8 months ago San Jose, CA $90,000.00-$110,000.00 1 month ago Fremont, CA $66,560.00-$85,000.00 8 months ago San Jose, CA $80,000.00-$100,000.00 6 days ago San Jose, CA $58,000.00-$68,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr