Thirteenth Floor Entertainment Group
Performance Manager
Thirteenth Floor Entertainment Group, San Jose, California, United States, 95199
Join to apply for the
Performance Manager
role at
Thirteenth Floor Entertainment Group 4 weeks ago Be among the first 25 applicants Join to apply for the
Performance Manager
role at
Thirteenth Floor Entertainment Group Get AI-powered advice on this job and more exclusive features. Seasonal Employment
Location: 525 S Winchester Blvd, San Jose, CA 95128
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team! Job Details
Job Location : San Jose , CA
Position Type : Seasonal
Salary Range : $30.00 Hourly
Job Shift : Any
Description
Job Title: Performance Manager
Seasonal Employment
Location: 525 S Winchester Blvd, San Jose, CA 95128
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!
Job Summary
The Performance Manager plays a critical role in delivering exceptional guest experiences at Thirteenth Floor Entertainment Group’s seasonal attractions. This position oversees the daily operations of the performance team, providing leadership, coaching, and support to actors and entertainment staff. The Performance Manager ensures all performances meet creative, safety, and operational standards, collaborates with creative and technical teams, and drives a positive, energetic work culture. Success in this role requires strong leadership, organizational skills, and the ability to adapt in a fast-paced, dynamic environment
Requirements
Team Leadership & Performance Management
Supervise, coach, and mentor performance staff, ensuring high standards of show quality and guest engagement. Provide daily feedback, recognition, and constructive coaching to foster professional growth and maintain morale. Oversee scheduling, timekeeping, and staffing levels to ensure adequate coverage and efficient operations. Lead pre-shift meetings, communicate performance goals, and address challenges as they arise.
Operational Oversight
Monitor and ensure adherence to all standard operating procedures, safety protocols, and company policies. Track and manage labor hours, training budgets, and operational costs, reporting variances to management. Oversee the execution of performances, meet-and-greets, and special events, ensuring seamless coordination with technical and creative teams1.
Quality Control & Guest Experience
Maintain high standards for show quality, character consistency, and guest interaction. Observe performances, provide real-time feedback, and implement improvements as needed. Address guest and internal concerns promptly, ensuring a safe and enjoyable environment for all.
Collaboration & Communication
Work closely with creative, costume, makeup, and technical departments to ensure cohesive show delivery. Communicate effectively with staff at all levels, fostering a collaborative and inclusive team culture2. Support the installation of new shows, events, and entertainment projects as needed.
Administrative Duties
Administer payroll, scheduling, and attendance records accurately and on time. Monitor inventory and request supplies for performance-related needs. Prepare reports on performance metrics, guest feedback, and team achievements.
Safety & Compliance
Promote and enforce safety procedures, responding to concerns and incidents appropriately. Ensure compliance with all health, safety, and environmental standards.
Qualifications
Qualifications
Must be at least 18 years old to apply and work in this role. Minimum 2 years of experience in performance management, entertainment operations, or related leadership roles. Proven ability to lead, motivate, and develop teams in a fast-paced, guest-focused environment. Strong organizational, verbal, and written communication skills. Experience managing schedules, payroll, and operational budgets. Availability to work evenings, weekends, and holidays throughout the season. Comfortable working outdoors and in varying weather and environmental conditions. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to multitask, adapt quickly, and remain calm under pressure. Demonstrated commitment to safety, quality, and guest satisfaction.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Research, Analyst, and Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at Thirteenth Floor Entertainment Group by 2x Sign in to set job alerts for “Performance Manager” roles.
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Performance Manager
role at
Thirteenth Floor Entertainment Group 4 weeks ago Be among the first 25 applicants Join to apply for the
Performance Manager
role at
Thirteenth Floor Entertainment Group Get AI-powered advice on this job and more exclusive features. Seasonal Employment
Location: 525 S Winchester Blvd, San Jose, CA 95128
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team! Job Details
Job Location : San Jose , CA
Position Type : Seasonal
Salary Range : $30.00 Hourly
Job Shift : Any
Description
Job Title: Performance Manager
Seasonal Employment
Location: 525 S Winchester Blvd, San Jose, CA 95128
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!
Job Summary
The Performance Manager plays a critical role in delivering exceptional guest experiences at Thirteenth Floor Entertainment Group’s seasonal attractions. This position oversees the daily operations of the performance team, providing leadership, coaching, and support to actors and entertainment staff. The Performance Manager ensures all performances meet creative, safety, and operational standards, collaborates with creative and technical teams, and drives a positive, energetic work culture. Success in this role requires strong leadership, organizational skills, and the ability to adapt in a fast-paced, dynamic environment
Requirements
Team Leadership & Performance Management
Supervise, coach, and mentor performance staff, ensuring high standards of show quality and guest engagement. Provide daily feedback, recognition, and constructive coaching to foster professional growth and maintain morale. Oversee scheduling, timekeeping, and staffing levels to ensure adequate coverage and efficient operations. Lead pre-shift meetings, communicate performance goals, and address challenges as they arise.
Operational Oversight
Monitor and ensure adherence to all standard operating procedures, safety protocols, and company policies. Track and manage labor hours, training budgets, and operational costs, reporting variances to management. Oversee the execution of performances, meet-and-greets, and special events, ensuring seamless coordination with technical and creative teams1.
Quality Control & Guest Experience
Maintain high standards for show quality, character consistency, and guest interaction. Observe performances, provide real-time feedback, and implement improvements as needed. Address guest and internal concerns promptly, ensuring a safe and enjoyable environment for all.
Collaboration & Communication
Work closely with creative, costume, makeup, and technical departments to ensure cohesive show delivery. Communicate effectively with staff at all levels, fostering a collaborative and inclusive team culture2. Support the installation of new shows, events, and entertainment projects as needed.
Administrative Duties
Administer payroll, scheduling, and attendance records accurately and on time. Monitor inventory and request supplies for performance-related needs. Prepare reports on performance metrics, guest feedback, and team achievements.
Safety & Compliance
Promote and enforce safety procedures, responding to concerns and incidents appropriately. Ensure compliance with all health, safety, and environmental standards.
Qualifications
Qualifications
Must be at least 18 years old to apply and work in this role. Minimum 2 years of experience in performance management, entertainment operations, or related leadership roles. Proven ability to lead, motivate, and develop teams in a fast-paced, guest-focused environment. Strong organizational, verbal, and written communication skills. Experience managing schedules, payroll, and operational budgets. Availability to work evenings, weekends, and holidays throughout the season. Comfortable working outdoors and in varying weather and environmental conditions. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to multitask, adapt quickly, and remain calm under pressure. Demonstrated commitment to safety, quality, and guest satisfaction.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Research, Analyst, and Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at Thirteenth Floor Entertainment Group by 2x Sign in to set job alerts for “Performance Manager” roles.
San Jose, CA $78,000.00-$130,000.00 1 week ago San Francisco Bay Area $175,000.00-$275,000.00 3 weeks ago Mountain View, CA $107,500.00-$165,500.00 1 week ago San Jose, CA $99,500.00-$201,800.00 1 week ago San Jose, CA $110,000.00-$120,000.00 1 week ago San Francisco Bay Area $175,000.00-$275,000.00 3 weeks ago San Jose, CA $75,000.00-$100,000.00 1 hour ago Fremont, CA $66,560.00-$85,000.00 8 months ago Senior Manager, Data, Performance & Reporting
San Francisco Bay Area $157,590.00-$203,940.00 2 weeks ago Program Manager, Data Center Portfolio Management and Performance
Sunnyvale, CA $147,000.00-$216,000.00 1 week ago Director, Performance Management & Voice of Employee
Mountain View, CA $255,000.00-$344,500.00 1 week ago San Jose, CA $98,500.00-$209,000.00 5 hours ago Senior Growth and Performance Marketing Manager
Mountain View, CA $162,000.00-$198,000.00 1 month ago San Francisco Bay Area $101,200.00-$174,100.00 2 weeks ago Senior Software Manager - Data Center Performance
Chief of Staff to the President for Community Engagement
Fremont, CA $190,000.00-$210,000.00 1 month ago Sr. Director, Global Industry Solution Design & Performance
Fremont, CA $208,000.00-$265,000.00 2 weeks ago Mountain View, CA $95,000.00-$120,000.00 2 months ago Associate Director, Data, Performance & Reporting
Fremont, CA $66,560.00-$85,000.00 8 months ago San Jose, CA $150,000.00-$160,000.00 1 month ago TikTok E-Commerce Governance and Experience, Business Analyst- USDS
San Jose, CA $96,000.00-$217,023.00 1 week ago Performance & Incentive Analytics, Manager - San Jose
San Jose, CA $102,600.00-$192,000.00 1 week ago San Jose, CA $110,000.00-$120,000.00 1 week ago Fremont, CA $149,000.00-$316,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr