Provider Experience Specialist (Philadelphia) Job at Zocdoc in Myrtle Point

Employer Industry: Digital Health Marketplace Why consider this job opportunity Salary up to $26.92 per hour Flexible work environment with remote work options Competitive paid time off (PTO) and 100% paid employee health benefit options (medical, dental, and vision) 401(k) with employer-funded match and competitive paid parental leave Employee Resource Groups and wellness programs promoting community and belonging Opportunity to work in a fun, collaborative team setting while making a positive impact in healthcare What to Expect (Job Responsibilities) Provide exceptional customer service experiences to healthcare provider partners via calls, emails, and chat Proactively upsell features and streamline interactions to enhance provider experience Act as the voice of the employer, resolving issues promptly and creating lasting positive impressions Develop a deep understanding of the employer's platform and services to inspire engagement Maintain accurate records of all interactions to uphold the commitment to making healthcare easy What is Required (Qualifications) Excellent communication and interpersonal skills, both verbal and written Customer service experience, preferably in a healthcare or technology-related field Strong problem-solving abilities and adaptability in a fast-paced environment Exceptional organizational skills and attention to detail Dedication to delivering best-in-class customer service and promoting the employer's mission How to Stand Out (Preferred Qualifications) Experience in a healthcare-related service or technology field Familiarity with digital health platforms or marketplaces Ability to work collaboratively in a team-oriented environment Interest in learning new techniques and systems Positive and empathetic attitude towards customers and colleagues #DigitalHealth #CustomerService #RemoteWork #CareerOpportunity #HealthcareInnovation "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr