Keystone Technologies
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Inside Sales Support Associate (Remote)
role at
Keystone Technologies
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of “Light Made Easy.”
Our Core Values
Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.
Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.
Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.
Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.
What We Offer Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
The Opportunity The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.
Your Impact
Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and inbound calls
Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
Serve as liaison between our Sales Agencies, Distributors & Territory Managers
Answer questions via email or phone regarding existing orders in a timely manner
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions
What You Bring
Bachelor's in Business Administration or related field preferred
Lighting industry experience and product knowledge required
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
Experience with CRM software and Prophet 21 preferred
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Work well independently or on a team
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them
Please note that we do not accept unsolicited resumes from recruiters or employment agencies.
#J-18808-Ljbffr
Inside Sales Support Associate (Remote)
role at
Keystone Technologies
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of “Light Made Easy.”
Our Core Values
Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.
Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.
Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.
Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.
What We Offer Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
The Opportunity The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.
Your Impact
Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and inbound calls
Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
Serve as liaison between our Sales Agencies, Distributors & Territory Managers
Answer questions via email or phone regarding existing orders in a timely manner
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions
What You Bring
Bachelor's in Business Administration or related field preferred
Lighting industry experience and product knowledge required
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
Experience with CRM software and Prophet 21 preferred
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Work well independently or on a team
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them
Please note that we do not accept unsolicited resumes from recruiters or employment agencies.
#J-18808-Ljbffr