JM Eagle
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This range is provided by JM Eagle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$190,000.00/yr - $230,000.00/yr
About Us
JM Eagle is the world’s largest manufacturer of plastic pipe, serving communities across North America with reliable infrastructure solutions. Behind every product line is a technology organization keeping our systems, plants, and people connected 24×7×365.
The Opportunity
As Director of IT Operations, you’ll guide our infrastructure, network, security, and service / help desk teams to deliver a highly available, secure, and future-ready environment. You’ll shape the technical foundation that supports 1,000+ users across 17 manufacturing plants, 2 distribution centers, and a growing corporate HQ — all while mentoring a talented team and modernizing the systems that keep JM Eagle moving.
What You’ll Do
Lead infrastructure, network, security, and IT service / help desk operations. Oversee cloud, data centers, servers, storage, virtualization, and wireless technologies. Drive decisions around virtualization, network architecture, and business continuity. Provide strategic direction for and ensure appropriate management of IT security, cyber risks, and tools to maintain a secure infrastructure. Monitor systems to ensure 24×7×365 reliability and performance. Develop and direct a professional IT service function with tools and processes for ticket management, performance tracking, escalations, and exception analysis. Hire, develop, and mentor engineers, supervisors, and service professionals. Manage vendors, contracts, and budgets to achieve cost-effective results. Implement ITSM / ITIL best practices, standard operating procedures, and supporting documentation. Partner closely with business and application teams to align IT initiatives with company goals. Communicate proactively about maintenance, outages, and system changes.
What You Bring
Bachelor’s degree in Computer Information Systems, Computer Science, MIS, or related professional discipline. 10+ years in IT infrastructure, operations, security, help desk, and architecture. 4+ years leading an IT operations or infrastructure team of 8 or more. Experience supporting 1,000+ users across 5+ distributed sites. Extensive use of IT service management / help desk tools such as ServiceNow. Deep knowledge of security processes for endpoints, MFA, servers, network routers / firewalls, data centers, email, internet, applications, cloud, etc. Practical experience with best-in-class security tools from Microsoft, Fortinet, Darktrace, Proofpoint, Nessus Pro, Crowdstrike, Palo Alto and others is essential. Expert in designing, managing, and implementing Microsoft technologies such as Azure / 365, SharePoint, AD / Entra ID, SCCM / Intune, etc. Strong communication, vendor management, and project leadership skills. A practical, sleeves-rolled-up leadership style — you lead by doing and by developing others.
Why JM Eagle
Lead a critical modernization effort for the world’s largest pipe manufacturer. Join a growing enterprise with full executive support for IT transformation. Manage technology that powers 1,000+ users and 20+ distributed sites across North America. Onsite 4 days per week in Los Angeles; remote Fridays.
Benefits
Medical insurance Disability insurance Tuition assistance 401(k) Vision insurance Pension plan Paid maternity leave Paid paternity leave
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Base pay range
$190,000.00/yr - $230,000.00/yr
About Us
JM Eagle is the world’s largest manufacturer of plastic pipe, serving communities across North America with reliable infrastructure solutions. Behind every product line is a technology organization keeping our systems, plants, and people connected 24×7×365.
The Opportunity
As Director of IT Operations, you’ll guide our infrastructure, network, security, and service / help desk teams to deliver a highly available, secure, and future-ready environment. You’ll shape the technical foundation that supports 1,000+ users across 17 manufacturing plants, 2 distribution centers, and a growing corporate HQ — all while mentoring a talented team and modernizing the systems that keep JM Eagle moving.
What You’ll Do
Lead infrastructure, network, security, and IT service / help desk operations. Oversee cloud, data centers, servers, storage, virtualization, and wireless technologies. Drive decisions around virtualization, network architecture, and business continuity. Provide strategic direction for and ensure appropriate management of IT security, cyber risks, and tools to maintain a secure infrastructure. Monitor systems to ensure 24×7×365 reliability and performance. Develop and direct a professional IT service function with tools and processes for ticket management, performance tracking, escalations, and exception analysis. Hire, develop, and mentor engineers, supervisors, and service professionals. Manage vendors, contracts, and budgets to achieve cost-effective results. Implement ITSM / ITIL best practices, standard operating procedures, and supporting documentation. Partner closely with business and application teams to align IT initiatives with company goals. Communicate proactively about maintenance, outages, and system changes.
What You Bring
Bachelor’s degree in Computer Information Systems, Computer Science, MIS, or related professional discipline. 10+ years in IT infrastructure, operations, security, help desk, and architecture. 4+ years leading an IT operations or infrastructure team of 8 or more. Experience supporting 1,000+ users across 5+ distributed sites. Extensive use of IT service management / help desk tools such as ServiceNow. Deep knowledge of security processes for endpoints, MFA, servers, network routers / firewalls, data centers, email, internet, applications, cloud, etc. Practical experience with best-in-class security tools from Microsoft, Fortinet, Darktrace, Proofpoint, Nessus Pro, Crowdstrike, Palo Alto and others is essential. Expert in designing, managing, and implementing Microsoft technologies such as Azure / 365, SharePoint, AD / Entra ID, SCCM / Intune, etc. Strong communication, vendor management, and project leadership skills. A practical, sleeves-rolled-up leadership style — you lead by doing and by developing others.
Why JM Eagle
Lead a critical modernization effort for the world’s largest pipe manufacturer. Join a growing enterprise with full executive support for IT transformation. Manage technology that powers 1,000+ users and 20+ distributed sites across North America. Onsite 4 days per week in Los Angeles; remote Fridays.
Benefits
Medical insurance Disability insurance Tuition assistance 401(k) Vision insurance Pension plan Paid maternity leave Paid paternity leave
Get notified about new Director Information Technology Operations jobs in Los Angeles, CA.
#J-18808-Ljbffr