Alura Workforce Solutions
Benefits Specialist 25-00437
Alura Workforce Solutions, Fountain Valley, California, us, 92728
POSITION
Benefits Specialist
Position Type: Temporary / Temp-Hire
Schedule: M-F, am - pm
Assignment Length: Approximately -Months, possibly longer.
DESCRIPTION We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period. This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to deliver clear and empathetic guidance to employees.
The position is temporary through December, with the potential for permanent employment based on performance and business needs.
Key Responsibilities
Serve as the first point of contact for employees calling with questions related to benefits during the Open Enrollment period (October – November ).
Handle a high call volume (~,-- calls total across the team during Open Enrollment).
Provide accurate, timely, and clear information about health, dental, vision, life insurance, disability, retirement, and other employee benefits.
Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements.
Document all inquiries, issues, and resolutions in the call tracking system.
Continue to support employee benefit inquiries after Open Enrollment ends, when call volumes are expected to decrease.
Deliver excellent customer service by demonstrating patience, empathy, and professionalism on every call.
REQUIREMENTS
Minimum of years of experience in employee benefits, benefits administration, or a related HR role.
Strong working knowledge of health & welfare benefits, retirement plans, and open enrollment processes.
Exceptional communication skills, with the ability to explain benefits clearly and simply to employees.
Strong problem-solving and active-listening skills; customer-service mindset is essential.
Proficiency with call tracking systems and standard HR / benefits software.
Ability to manage a high call volume efficiently while maintaining quality service.
Spanish language skills are a plus.
Required Education High School Diploma
Location % onsite during training; after successful training and positive performance feedback, may work from home on Fridays
Contract Length ~ months (through year-end) with the possibility of permanent hire
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Position Type: Temporary / Temp-Hire
Schedule: M-F, am - pm
Assignment Length: Approximately -Months, possibly longer.
DESCRIPTION We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period. This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to deliver clear and empathetic guidance to employees.
The position is temporary through December, with the potential for permanent employment based on performance and business needs.
Key Responsibilities
Serve as the first point of contact for employees calling with questions related to benefits during the Open Enrollment period (October – November ).
Handle a high call volume (~,-- calls total across the team during Open Enrollment).
Provide accurate, timely, and clear information about health, dental, vision, life insurance, disability, retirement, and other employee benefits.
Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements.
Document all inquiries, issues, and resolutions in the call tracking system.
Continue to support employee benefit inquiries after Open Enrollment ends, when call volumes are expected to decrease.
Deliver excellent customer service by demonstrating patience, empathy, and professionalism on every call.
REQUIREMENTS
Minimum of years of experience in employee benefits, benefits administration, or a related HR role.
Strong working knowledge of health & welfare benefits, retirement plans, and open enrollment processes.
Exceptional communication skills, with the ability to explain benefits clearly and simply to employees.
Strong problem-solving and active-listening skills; customer-service mindset is essential.
Proficiency with call tracking systems and standard HR / benefits software.
Ability to manage a high call volume efficiently while maintaining quality service.
Spanish language skills are a plus.
Required Education High School Diploma
Location % onsite during training; after successful training and positive performance feedback, may work from home on Fridays
Contract Length ~ months (through year-end) with the possibility of permanent hire
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