Knowledge Services
Client Solutions Manager, MSP Programs
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Overview Knowledge Services, a leading multidisciplinary organization in the professional services, consulting, software, and cyber security industry, is seeking an experienced Client Solutions Manager, MSP Programs to support our core services business team. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others.
Responsibilities
Research + identify key growth markets and areas of targeted Managed Service Provider (MSP) Program pursuit
Research, develop, and execute a strategic outbound business development plan by mapping out targeted MSP accounts
Collaborate with the MSP Delivery Team to understand current program landscape
Analyze buying trends + consumer behavior
Partner and coordinate with the Marketing Team to develop marketing plans
Detailed tracking and management of business development activities and pipeline within the CRM platform
Opportunity Pursuit
Engage with decision-makers and initiate meaningful conversations that lead to opportunities
Generate qualified meetings and opportunities by following up on leads and researching prospects
Responsible for business development strategy and activities within assigned Practice(s) or Program Area(s)
Draft statement of work proposals, inclusive of partnering with KS Leadership on pricing, and actively participate in the RFx response process
Uncover a customer's needs and offer specific, tailored solutions to address their problems
Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel
Attend targeted conferences
Develop, coordinate, and lead research and marketing strategy to conference attendees
Develop, coordinate, and lead follow up strategy to conference attendees, as appropriate
Competitor Analysis
Maintain competitor profile across all Core Business Practice Areas
Conduct thorough review of competitor RFx responses and detail strengths + weaknesses compared to KS’ response
Qualifications
5+ years of successful experience working in account management and business development
Proven ability to meet or exceed sales goals
Business Development experience with a focus on staffing solutions, MSP, and/or workforce management selling preferred
Excellent communication and presentation skills, a sense of urgency, and a high standard of professionalism
A desire to learn and contribute to a positive team culture
Bachelor’s Degree preferred
Benefits Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.
Medical coverage, including employer match program for Health Savings Accounts (HSAs)
Generous 401k retirement plan with employer match
Dependent Care Flexible Spending Account (DCFSA)
Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
Dental and Vision insurance
Company-sponsored life insurance, with options for additional coverage
Short- and Long-Term Disability (STD and LTD) benefits
Maternity, Paternity, and Military benefits
Baby on Board program
Paid Time Off package
Company Anniversary Bonus program
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Sales and Business Development
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Veterans, military families, and people with disabilities are encouraged to apply.
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.
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Overview Knowledge Services, a leading multidisciplinary organization in the professional services, consulting, software, and cyber security industry, is seeking an experienced Client Solutions Manager, MSP Programs to support our core services business team. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others.
Responsibilities
Research + identify key growth markets and areas of targeted Managed Service Provider (MSP) Program pursuit
Research, develop, and execute a strategic outbound business development plan by mapping out targeted MSP accounts
Collaborate with the MSP Delivery Team to understand current program landscape
Analyze buying trends + consumer behavior
Partner and coordinate with the Marketing Team to develop marketing plans
Detailed tracking and management of business development activities and pipeline within the CRM platform
Opportunity Pursuit
Engage with decision-makers and initiate meaningful conversations that lead to opportunities
Generate qualified meetings and opportunities by following up on leads and researching prospects
Responsible for business development strategy and activities within assigned Practice(s) or Program Area(s)
Draft statement of work proposals, inclusive of partnering with KS Leadership on pricing, and actively participate in the RFx response process
Uncover a customer's needs and offer specific, tailored solutions to address their problems
Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel
Attend targeted conferences
Develop, coordinate, and lead research and marketing strategy to conference attendees
Develop, coordinate, and lead follow up strategy to conference attendees, as appropriate
Competitor Analysis
Maintain competitor profile across all Core Business Practice Areas
Conduct thorough review of competitor RFx responses and detail strengths + weaknesses compared to KS’ response
Qualifications
5+ years of successful experience working in account management and business development
Proven ability to meet or exceed sales goals
Business Development experience with a focus on staffing solutions, MSP, and/or workforce management selling preferred
Excellent communication and presentation skills, a sense of urgency, and a high standard of professionalism
A desire to learn and contribute to a positive team culture
Bachelor’s Degree preferred
Benefits Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.
Medical coverage, including employer match program for Health Savings Accounts (HSAs)
Generous 401k retirement plan with employer match
Dependent Care Flexible Spending Account (DCFSA)
Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
Dental and Vision insurance
Company-sponsored life insurance, with options for additional coverage
Short- and Long-Term Disability (STD and LTD) benefits
Maternity, Paternity, and Military benefits
Baby on Board program
Paid Time Off package
Company Anniversary Bonus program
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Sales and Business Development
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Veterans, military families, and people with disabilities are encouraged to apply.
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.
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