Live Nation Entertainment
Retail and Restaurant Supervisor
Live Nation Entertainment, Chicago, Illinois, United States, 60290
2 days ago Be among the first 25 applicants
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Job Summary
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Job title and summary that includes overarching responsibilities, as well as location (needs to be specific. If remote, we will need to post to internal boards the same day it is posted externally to be compliant with different state laws.) Try to make summary exciting, as this is the hook to entice potential candidates to continue reading and to apply.
What This Role Will Do
Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
Assist and support restaurant/retail staff in any of their job functions as needed
Conduct daily pre-shift in an upbeat and motivational manner
Provide clear and specific communications to the staff
Direct interaction with Server Trainers/Blues Buster and trainees
Conduct 100% table visits
Ensure that service is up to HOB standards
Assist Manager on Duty in programming “specials” into micros system
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
Greet all guests promptly and courteously in a professional manner
Responsible for bank and adherence to HOB cash handling policy
Assist in filling “change” requests from bartenders and servers
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
Check ticket counts with box office before shift begins
Perform daily liquor pulls for bar staff
Log nightly sales and operational issues in Manager Log Book, either manually or online
Monitor the labor cost of the shift, paying close attention to overtime
Accurate accounting close-out of special events
Receive inventory stock as directed and ensure accurate inventory counts
Reconcile registers per shifts (includes comps, voids, damages) for retail
Checking accuracy of labor system at the end of the shift
Maintain reservations
Oversee parties/special events in the rooms
Required
WHAT THIS PERSON WILL BRING
(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
Ability to work late hours
3 years supervisory experience in high volume restaurant/music hall environment
Working knowledge of cash handling, cash register systems, retail procedures, inventory counts, receiving procedures
Working knowledge of retail and restaurant operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
High School diploma
Preferred
Point of Sales knowledge, preferably MICROS
Some college or college degree
Physical Demands/Working Environment
Working environment is fast-paced, loud and stressful
Position requires extended periods of prolonged standing and working on your feet
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (the 40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions). We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
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WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Job Summary
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Job title and summary that includes overarching responsibilities, as well as location (needs to be specific. If remote, we will need to post to internal boards the same day it is posted externally to be compliant with different state laws.) Try to make summary exciting, as this is the hook to entice potential candidates to continue reading and to apply.
What This Role Will Do
Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
Assist and support restaurant/retail staff in any of their job functions as needed
Conduct daily pre-shift in an upbeat and motivational manner
Provide clear and specific communications to the staff
Direct interaction with Server Trainers/Blues Buster and trainees
Conduct 100% table visits
Ensure that service is up to HOB standards
Assist Manager on Duty in programming “specials” into micros system
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
Greet all guests promptly and courteously in a professional manner
Responsible for bank and adherence to HOB cash handling policy
Assist in filling “change” requests from bartenders and servers
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
Check ticket counts with box office before shift begins
Perform daily liquor pulls for bar staff
Log nightly sales and operational issues in Manager Log Book, either manually or online
Monitor the labor cost of the shift, paying close attention to overtime
Accurate accounting close-out of special events
Receive inventory stock as directed and ensure accurate inventory counts
Reconcile registers per shifts (includes comps, voids, damages) for retail
Checking accuracy of labor system at the end of the shift
Maintain reservations
Oversee parties/special events in the rooms
Required
WHAT THIS PERSON WILL BRING
(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
Ability to work late hours
3 years supervisory experience in high volume restaurant/music hall environment
Working knowledge of cash handling, cash register systems, retail procedures, inventory counts, receiving procedures
Working knowledge of retail and restaurant operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
High School diploma
Preferred
Point of Sales knowledge, preferably MICROS
Some college or college degree
Physical Demands/Working Environment
Working environment is fast-paced, loud and stressful
Position requires extended periods of prolonged standing and working on your feet
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (the 40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions). We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
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