Commonwealth of Massachusetts is hiring: Administrative Assistant in Boston

Administrative Assistant

Health Care Division, Attorney General’s Office

The Attorney General Andrea Joy Campbell seeks a highly motivated Administrative Assistant to support the Health Care Division (HCD), which enforces consumer protection laws, improves health care affordability and accessibility, operates a public helpline, and mediates consumer complaints.

Responsibilities

• Provide direct support to the Division Chief and Division Assistant Attorneys General, including preparing reports and correspondence, managing calendars, and responding to phone calls.
• Process complaint intakes and make internal and external referrals.
• Review all external correspondence received by HCD for appropriate action.
• Track cases and compile records, ensuring accuracy.
• Respond to public inquiries in a professional and timely manner.
• Assist in the development, implementation, and presentation of HCD priorities.
• Collaborate with HCD’s Public Records Officer to respond to records requests.
• Serve as the division’s contact for other bureaus and divisions within the Attorney General’s Office.

Qualifications

• Bachelor’s degree or related experience.
• Excellent interpersonal, verbal, and written communication skills.
• Effective organizational, time management, and keen attention to detail.
• Work independently and as part of a team.
• Efficiently assess complex situations.
• Comfort interacting with the public on the phone (preferred).
• Knowledge and interest in health care and health insurance (preferred).
• Connection to the people and communities served and commitment to a respectful, diverse, equitable, and inclusive work environment.

Salary

$58,290

Application Deadline

October 30, 2025, at 5:00 PM (ET)

Application Instructions

Please visit the Employment and Recruitment Portal of the Attorney General’s Office at www.mass.gov/ago/employment and apply directly. Applications submitted via MassCareers website are not received. A cover letter and resume are required for this position.

Equal Opportunity Employer

The Attorney General’s Office is an Equal Opportunity Employer. We encourage applicants from a broad spectrum of backgrounds to apply for positions.