Arch Insurance Group Inc.
Release Manager (Hybrid - Raleigh, Jersey City, or Hartford)
Arch Insurance Group Inc., Jersey City, New Jersey, United States, 07390
Release Manager (Hybrid - Raleigh, Jersey City, or Hartford)
Join to apply for the
Release Manager (Hybrid - Raleigh, Jersey City, or Hartford)
role at
Arch Insurance Group Inc.
Pay Range $115,000.00/yr - $145,000.00/yr
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. We Enable Possibility®.
Job Summary The
Release Manager
leads a cross‑functional team to ensure the stability, quality, and continuous improvement of business‑critical platforms. Internally titled
Software Engineering Manager , this role oversees the full software release lifecycle—from development through deployment and post‑release monitoring—while partnering with business, QA, DevOps, and product teams to resolve production issues and drive automation.
This position is responsible for agile delivery, release planning, and compliance, leveraging tools such as
ServiceNow
and operational dashboards to ensure efficient and reliable releases. Strong leadership in agile environments, technical expertise in
CI/CD
and
DevOps , and exceptional communication skills are essential. Experience with cross‑team collaboration, process improvement, and a solid background in software engineering and release management are highly valued.
This is a Hybrid role (twice a week) in our Jersey City, NJ; Raleigh, NC; or Hartford, CT offices.
Responsibilities
Partner with Business & Quality Analysts to manage production issues, triage bugs, and oversee release activities.
Report to the Agile Delivery Manager, providing regular updates on team progress, risks, and dependencies.
Manage a team of engineers, business analysts, and QA, ensuring all reported issues are filed, assigned, and resolved promptly.
Coordinate and oversee the entire software release lifecycle, from development and testing to deployment and post‑release monitoring.
Collaborate with technical leads to identify and resolve engineering issues, blockers, and cross‑team dependencies.
Provide dashboards, reports, and updates to senior management on environment and release status, leveraging operational dashboards as needed.
Foster a collaborative and high‑performing team environment through coaching, feedback, and mentorship.
Drive automation and process improvements for production support and release management.
Lead agile ceremonies and facilitate cross‑functional collaboration.
Log and track all production issues using the ServiceNow platform; experience with ServiceNow is a plus.
Prepare and present monthly summaries of the number of issues and production incidents, including charts and reports, to stakeholders.
Release Management Focus
Plan, coordinate, and execute software releases, ensuring alignment with business priorities and minimal disruption to production systems.
Develop and maintain release calendars, communicating key dates and milestones to all stakeholders.
Ensure all release documentation, sign‑offs, and compliance requirements are completed prior to deployment.
Conduct post‑release reviews to capture lessons learned, monitor system stability, and drive continuous improvement in release processes.
Knowledge & Skills
Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and their application in engineering environments.
Experience leading agile ceremonies and facilitating cross‑functional collaboration.
Solid technical background in software development, production support, and release management.
Familiarity with CI/CD pipelines, DevOps practices, and test automation tools.
Excellent organizational and facilitation skills, with the ability to manage multiple priorities and teams.
Strong interpersonal and communication skills to collaborate effectively with engineers, product managers, and stakeholders.
Experience working in cross‑functional teams and managing interdependencies across teams.
Experience with ServiceNow or similar issue tracking platforms is highly desirable.
Knowledge of the P&C insurance domain is a plus.
Education & Experience
Bachelor’s degree in Computer Science/Engineering or related field.
7+ years of experience in software development or engineering management.
3+ years of experience in agile program or project management roles.
Benefits Arch is committed to helping employees succeed through a comprehensive benefits package that includes multiple medical plans plus dental, vision, and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement; Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Employment type Full‑time
Seniority level Mid‑Senior level
Job function Information Technology
Industries Insurance
Location Hybrid – Jersey City, NJ; Raleigh, NC; Hartford, CT
#J-18808-Ljbffr
Release Manager (Hybrid - Raleigh, Jersey City, or Hartford)
role at
Arch Insurance Group Inc.
Pay Range $115,000.00/yr - $145,000.00/yr
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. We Enable Possibility®.
Job Summary The
Release Manager
leads a cross‑functional team to ensure the stability, quality, and continuous improvement of business‑critical platforms. Internally titled
Software Engineering Manager , this role oversees the full software release lifecycle—from development through deployment and post‑release monitoring—while partnering with business, QA, DevOps, and product teams to resolve production issues and drive automation.
This position is responsible for agile delivery, release planning, and compliance, leveraging tools such as
ServiceNow
and operational dashboards to ensure efficient and reliable releases. Strong leadership in agile environments, technical expertise in
CI/CD
and
DevOps , and exceptional communication skills are essential. Experience with cross‑team collaboration, process improvement, and a solid background in software engineering and release management are highly valued.
This is a Hybrid role (twice a week) in our Jersey City, NJ; Raleigh, NC; or Hartford, CT offices.
Responsibilities
Partner with Business & Quality Analysts to manage production issues, triage bugs, and oversee release activities.
Report to the Agile Delivery Manager, providing regular updates on team progress, risks, and dependencies.
Manage a team of engineers, business analysts, and QA, ensuring all reported issues are filed, assigned, and resolved promptly.
Coordinate and oversee the entire software release lifecycle, from development and testing to deployment and post‑release monitoring.
Collaborate with technical leads to identify and resolve engineering issues, blockers, and cross‑team dependencies.
Provide dashboards, reports, and updates to senior management on environment and release status, leveraging operational dashboards as needed.
Foster a collaborative and high‑performing team environment through coaching, feedback, and mentorship.
Drive automation and process improvements for production support and release management.
Lead agile ceremonies and facilitate cross‑functional collaboration.
Log and track all production issues using the ServiceNow platform; experience with ServiceNow is a plus.
Prepare and present monthly summaries of the number of issues and production incidents, including charts and reports, to stakeholders.
Release Management Focus
Plan, coordinate, and execute software releases, ensuring alignment with business priorities and minimal disruption to production systems.
Develop and maintain release calendars, communicating key dates and milestones to all stakeholders.
Ensure all release documentation, sign‑offs, and compliance requirements are completed prior to deployment.
Conduct post‑release reviews to capture lessons learned, monitor system stability, and drive continuous improvement in release processes.
Knowledge & Skills
Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and their application in engineering environments.
Experience leading agile ceremonies and facilitating cross‑functional collaboration.
Solid technical background in software development, production support, and release management.
Familiarity with CI/CD pipelines, DevOps practices, and test automation tools.
Excellent organizational and facilitation skills, with the ability to manage multiple priorities and teams.
Strong interpersonal and communication skills to collaborate effectively with engineers, product managers, and stakeholders.
Experience working in cross‑functional teams and managing interdependencies across teams.
Experience with ServiceNow or similar issue tracking platforms is highly desirable.
Knowledge of the P&C insurance domain is a plus.
Education & Experience
Bachelor’s degree in Computer Science/Engineering or related field.
7+ years of experience in software development or engineering management.
3+ years of experience in agile program or project management roles.
Benefits Arch is committed to helping employees succeed through a comprehensive benefits package that includes multiple medical plans plus dental, vision, and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement; Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Employment type Full‑time
Seniority level Mid‑Senior level
Job function Information Technology
Industries Insurance
Location Hybrid – Jersey City, NJ; Raleigh, NC; Hartford, CT
#J-18808-Ljbffr