Din Tai Fung North America
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VP of Operations
role at
Din Tai Fung North America
Din Tai Fung (DTF), a globally acclaimed culinary icon famed for Xiao Long Bao, is on a mission to create first‑class dining experiences through unwavering commitment to excellence in food, service, and ambiance. Founded in 1972, the Michelin‑recognized brand continues to be family‑owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Din Tai Fung now operates 16 U.S. locations to‑date, offering an upscale yet inviting cultural dining experience for everyone.
About The Role The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands‑on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.
Responsibilities
Guest Experience & Operational Excellence: Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
Team Member Experience & Culture: Champion a workplace culture aligned with our Team Member Value Proposition. Support locations in providing an engaging, inclusive, and high‑performing environment where team members are empowered and recognized.
Talent Strategy & Leadership Development: Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
Financial Commitments & Operational Efficiency: Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
Regulatory Compliance: Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to the relevant healthy, safety, labor, and industry regulations. Deliver a food safe product.
Brand Reputation and Expansion: Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross‑functionally on new restaurant openings to ensure site readiness, talent deployment, and day‑one excellence in execution and guest experience.
Job Requirements
10+ years of multi‑unit operations leadership experience, preferably within high‑growth restaurant or hospitality brands.
Proven ability to scale systems, people, and processes in a fast‑paced environment.
Strong P&L management experience, with a track record of improving financial performance.
Deep knowledge of restaurant operations, food safety, and guest service standards.
Experience leading and developing high‑performing teams.
Exceptional communication, collaboration, and change leadership skills.
Preferred Requirements
Bachelor’s degree in Business, Hospitality, or a related field; MBA preferred.
Essential Functions
Standing long hours.
Lifting 20+ lbs.
Hot and cold temperature exposure.
Equal Opportunity Employer Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
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VP of Operations
role at
Din Tai Fung North America
Din Tai Fung (DTF), a globally acclaimed culinary icon famed for Xiao Long Bao, is on a mission to create first‑class dining experiences through unwavering commitment to excellence in food, service, and ambiance. Founded in 1972, the Michelin‑recognized brand continues to be family‑owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Din Tai Fung now operates 16 U.S. locations to‑date, offering an upscale yet inviting cultural dining experience for everyone.
About The Role The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands‑on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.
Responsibilities
Guest Experience & Operational Excellence: Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
Team Member Experience & Culture: Champion a workplace culture aligned with our Team Member Value Proposition. Support locations in providing an engaging, inclusive, and high‑performing environment where team members are empowered and recognized.
Talent Strategy & Leadership Development: Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
Financial Commitments & Operational Efficiency: Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
Regulatory Compliance: Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to the relevant healthy, safety, labor, and industry regulations. Deliver a food safe product.
Brand Reputation and Expansion: Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross‑functionally on new restaurant openings to ensure site readiness, talent deployment, and day‑one excellence in execution and guest experience.
Job Requirements
10+ years of multi‑unit operations leadership experience, preferably within high‑growth restaurant or hospitality brands.
Proven ability to scale systems, people, and processes in a fast‑paced environment.
Strong P&L management experience, with a track record of improving financial performance.
Deep knowledge of restaurant operations, food safety, and guest service standards.
Experience leading and developing high‑performing teams.
Exceptional communication, collaboration, and change leadership skills.
Preferred Requirements
Bachelor’s degree in Business, Hospitality, or a related field; MBA preferred.
Essential Functions
Standing long hours.
Lifting 20+ lbs.
Hot and cold temperature exposure.
Equal Opportunity Employer Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
#J-18808-Ljbffr