Curaleaf Holdings, Inc.
Lead Store Associate 814 E Main St Stamford, CT 06902
Curaleaf Holdings, Inc., Stamford, Connecticut, United States, 06925
Overview
At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Lead Store Associate Type of Work:
Full-Time Shift Availability:
The candidate must have open availability on weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate:
$19.50/hr Location:
814 E Main St, Stamford, CT 06902 What You’ll Do
Customer Experience & People
Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences. Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust. Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
Operational Excellence & Processes
Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience.
Leadership & Team Development
Guide and support store associates in daily operations. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real-time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed.
What You’ll Bring
Must be 21 years of age or older. High School Diploma or GED. A minimum of 1 year of experience in a customer-facing or sales environment. A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling. A minimum of 6 months of leadership experience in a retail environment. Minimum of 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash reconciliation. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail, especially in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights. Multi-tasking with the ability to pivot quickly to other tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de-escalation skills and the ability to redirect upset customers to a positive guest experience. Basic proficiency in mathematics and computer applications. Solution-driven mindset when dealing with upset customers. Strong conflict resolution skills and the ability to handle high-stress situations. Ability to support store leadership by taking initiative and a proactive approach. Ability to work across all stations within the store, based on business needs. Even Better If You Have
Knowledge of inventory management, restocking, fulfilling online/in-store orders, and conducting daily counts and audits. Background in a sales role focused on tracking KPIs and meeting sales targets. Experience in a regulated retail setting. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand for extended periods, stand/walk/talk/hear, stoop, kneel, crouch, crawl, use hands/fingers, reach, and lift up to 25 pounds (up to 50 pounds on occasion). This position requires close vision and may involve allergen exposure and working in a dynamic environment. What We Offer
Competitive Pay and Benefits Generous PTO and Parental Leave Life/ Disability Insurance Community Involvement Referral Bonuses and Product Discounts Benefits vary by state, role type, and eligibility.
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At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Lead Store Associate Type of Work:
Full-Time Shift Availability:
The candidate must have open availability on weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate:
$19.50/hr Location:
814 E Main St, Stamford, CT 06902 What You’ll Do
Customer Experience & People
Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences. Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust. Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
Operational Excellence & Processes
Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience.
Leadership & Team Development
Guide and support store associates in daily operations. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real-time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed.
What You’ll Bring
Must be 21 years of age or older. High School Diploma or GED. A minimum of 1 year of experience in a customer-facing or sales environment. A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling. A minimum of 6 months of leadership experience in a retail environment. Minimum of 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash reconciliation. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail, especially in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights. Multi-tasking with the ability to pivot quickly to other tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de-escalation skills and the ability to redirect upset customers to a positive guest experience. Basic proficiency in mathematics and computer applications. Solution-driven mindset when dealing with upset customers. Strong conflict resolution skills and the ability to handle high-stress situations. Ability to support store leadership by taking initiative and a proactive approach. Ability to work across all stations within the store, based on business needs. Even Better If You Have
Knowledge of inventory management, restocking, fulfilling online/in-store orders, and conducting daily counts and audits. Background in a sales role focused on tracking KPIs and meeting sales targets. Experience in a regulated retail setting. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand for extended periods, stand/walk/talk/hear, stoop, kneel, crouch, crawl, use hands/fingers, reach, and lift up to 25 pounds (up to 50 pounds on occasion). This position requires close vision and may involve allergen exposure and working in a dynamic environment. What We Offer
Competitive Pay and Benefits Generous PTO and Parental Leave Life/ Disability Insurance Community Involvement Referral Bonuses and Product Discounts Benefits vary by state, role type, and eligibility.
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