Curaleaf
Overview
At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands offer premium products and services in medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Lead Store Associate Type of Work:
Full-Time Shift Availability:
Opening Shifts 8:00am-4:00pm; Closing Shifts 2:00pm-10:00pm. The candidate must have open availability to work weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate:
$19.50/hr Location:
923 W Weed St, Chicago, IL 60642 What You’ll Do
Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor with open-ended questions, active listening, and thoughtful product education. Foster loyalty by guiding guests to enroll in our rewards program and capture customer insights to enhance future experiences. Resolve customer concerns with empathy and professionalism, turning challenges into opportunities to build trust. Promote a respectful, inclusive, and collaborative workplace that supports great customer experiences and smooth checkout operations. Operational Excellence & Processes Execute opening and closing duties, daily huddles, and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling. Highlight complementary products to support purchase decisions. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations and coach for performance improvement. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions; provide real-time coaching and feedback. Delegate tasks effectively and serve as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed. What You’ll Bring Must be 21 years of age or older. High School Diploma or GED. Minimum 1 year of experience in a customer-facing or sales environment. Minimum 1 year of experience using POS systems and cash handling. Minimum 6 months of leadership experience in a retail environment. Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Flexible schedule including evenings, weekends, holidays, and occasional overnights. Multi-tasking ability and proficiency with technology to support operations and customer interactions. Strong time management and organizational skills; strong de-escalation and conflict resolution abilities. Solution-driven mindset when dealing with upset customers. Ability to work across all stations within the store based on business needs. Even Better If You Have Knowledge of inventory management, restocking, order fulfillment, and regular inventory counts. Experience in a sales role focused on KPIs and sales targets; prior regulated retail experience. Physical Requirements The role requires standing for extended periods, walking, talking, hearing, stooping, kneeling, reaching, and lifting up to 25 pounds; occasional lifting up to 50 pounds may be required. Close vision is needed. Allergen warnings apply; ability to work in an environment with plants and related sensitivities. What We Offer
Competitive pay and benefits Generous PTO and parental leave Life and disability insurance Community involvement Referral bonuses and product discounts Benefits vary by state, role type, and eligibility. See location-specific details below. Location-Specific Benefits
HSA/FSA options Employee Assistance Program (EAP) 401(k) with company match Life & disability insurance Supplemental insurance options Employee discounts and recognition programs Curaleaf is an equal opportunity employer. We provide reasonable accommodation to participate in the job application or interview process. We encourage individuals affected by the war on drugs to apply. Current Curaleaf employees should apply for open positions through the Internal Job Board via The Leaf.
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At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands offer premium products and services in medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Lead Store Associate Type of Work:
Full-Time Shift Availability:
Opening Shifts 8:00am-4:00pm; Closing Shifts 2:00pm-10:00pm. The candidate must have open availability to work weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate:
$19.50/hr Location:
923 W Weed St, Chicago, IL 60642 What You’ll Do
Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor with open-ended questions, active listening, and thoughtful product education. Foster loyalty by guiding guests to enroll in our rewards program and capture customer insights to enhance future experiences. Resolve customer concerns with empathy and professionalism, turning challenges into opportunities to build trust. Promote a respectful, inclusive, and collaborative workplace that supports great customer experiences and smooth checkout operations. Operational Excellence & Processes Execute opening and closing duties, daily huddles, and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling. Highlight complementary products to support purchase decisions. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations and coach for performance improvement. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions; provide real-time coaching and feedback. Delegate tasks effectively and serve as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed. What You’ll Bring Must be 21 years of age or older. High School Diploma or GED. Minimum 1 year of experience in a customer-facing or sales environment. Minimum 1 year of experience using POS systems and cash handling. Minimum 6 months of leadership experience in a retail environment. Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Flexible schedule including evenings, weekends, holidays, and occasional overnights. Multi-tasking ability and proficiency with technology to support operations and customer interactions. Strong time management and organizational skills; strong de-escalation and conflict resolution abilities. Solution-driven mindset when dealing with upset customers. Ability to work across all stations within the store based on business needs. Even Better If You Have Knowledge of inventory management, restocking, order fulfillment, and regular inventory counts. Experience in a sales role focused on KPIs and sales targets; prior regulated retail experience. Physical Requirements The role requires standing for extended periods, walking, talking, hearing, stooping, kneeling, reaching, and lifting up to 25 pounds; occasional lifting up to 50 pounds may be required. Close vision is needed. Allergen warnings apply; ability to work in an environment with plants and related sensitivities. What We Offer
Competitive pay and benefits Generous PTO and parental leave Life and disability insurance Community involvement Referral bonuses and product discounts Benefits vary by state, role type, and eligibility. See location-specific details below. Location-Specific Benefits
HSA/FSA options Employee Assistance Program (EAP) 401(k) with company match Life & disability insurance Supplemental insurance options Employee discounts and recognition programs Curaleaf is an equal opportunity employer. We provide reasonable accommodation to participate in the job application or interview process. We encourage individuals affected by the war on drugs to apply. Current Curaleaf employees should apply for open positions through the Internal Job Board via The Leaf.
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