CrowdStrike
Manager, Enterprise Renewals Specialists (Remote)
CrowdStrike, Oklahoma City, Oklahoma, United States
Manager, Enterprise Renewals Specialists (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches and redefined modern security with the world’s most advanced AI‑native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
About the Role CrowdStrike is seeking a Manager of Enterprise Renewal Sales Specialists to join our Worldwide Sales and Operations Organization and Global Renewals Management Function. As a key sales and operations support function, the Enterprise Renewal Sales Specialist Manager is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and deal support activities.
What You’ll Do
Lead a team of Enterprise Renewal Specialists who support the enterprise field sales team with the renewal sales process.
Ensure timely and accurate quoting of renewals and manage the quotation workflow.
Monitor and report team performance through KPIs and regular reporting.
Continuously evaluate opportunities for process improvement and automation.
Collaborate with sales leadership on scope of deal support activities and act as the escalation point of contact.
Develop the Enterprise Renewal Specialists team coverage model based on alignment of support to various theaters, countries and customer segments.
Create controls to ensure proper renewals quoting and contract data accuracy.
Implement an automated workflow for intake of quoting requests and monitor and track team effectiveness.
Document and maintain complex quote structures and best practices in a central repository, ensuring globally consistent processes around renewal/complex quoting scenarios.
Support renewal processes and CPQ transformation initiatives and provide business requirements for any system enhancements.
Partner with Deal Desk, Legal, Finance, Sales Operations and Sales to establish world‑class renewals and deal support for the field sales organization.
Develop talent and ensure each team member has clear development goals and career growth objectives.
What You’ll Need
Relevant industry experience: High Tech, SaaS.
Experience with Annual Recurring Revenue business model.
6+ years of experience managing Renewals Specialists, Deal Support, Contract Management or Customer Success teams.
Previous experience managing SaaS subscription renewals process.
Ability to lead projects and teams within the function and cross‑functionally.
Experience and proficiency with MS Excel.
Prior experience using Salesforce.com and/or Salesforce CPQ.
Exceptional communication skills: email, conference calls, presentations and internal meetings.
Extreme attention to detail and highly organized.
Tech‑savvy and excited to work in a fast‑paced environment.
Benefits
Remote‑friendly and flexible work culture.
Competitive salary, equity awards and comprehensive benefits package.
Comprehensive physical and mental wellness programs.
Paid parental and adoption leave.
Professional development opportunities for all employees.
Employee Networks, geographic neighborhood groups and volunteer opportunities.
World‑class office culture and amenities for onsite employees.
Great Place to Work Certified™ across the globe.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions— including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs— on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
CrowdStrike participates in the E‑Verify program.
#J-18808-Ljbffr
About the Role CrowdStrike is seeking a Manager of Enterprise Renewal Sales Specialists to join our Worldwide Sales and Operations Organization and Global Renewals Management Function. As a key sales and operations support function, the Enterprise Renewal Sales Specialist Manager is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and deal support activities.
What You’ll Do
Lead a team of Enterprise Renewal Specialists who support the enterprise field sales team with the renewal sales process.
Ensure timely and accurate quoting of renewals and manage the quotation workflow.
Monitor and report team performance through KPIs and regular reporting.
Continuously evaluate opportunities for process improvement and automation.
Collaborate with sales leadership on scope of deal support activities and act as the escalation point of contact.
Develop the Enterprise Renewal Specialists team coverage model based on alignment of support to various theaters, countries and customer segments.
Create controls to ensure proper renewals quoting and contract data accuracy.
Implement an automated workflow for intake of quoting requests and monitor and track team effectiveness.
Document and maintain complex quote structures and best practices in a central repository, ensuring globally consistent processes around renewal/complex quoting scenarios.
Support renewal processes and CPQ transformation initiatives and provide business requirements for any system enhancements.
Partner with Deal Desk, Legal, Finance, Sales Operations and Sales to establish world‑class renewals and deal support for the field sales organization.
Develop talent and ensure each team member has clear development goals and career growth objectives.
What You’ll Need
Relevant industry experience: High Tech, SaaS.
Experience with Annual Recurring Revenue business model.
6+ years of experience managing Renewals Specialists, Deal Support, Contract Management or Customer Success teams.
Previous experience managing SaaS subscription renewals process.
Ability to lead projects and teams within the function and cross‑functionally.
Experience and proficiency with MS Excel.
Prior experience using Salesforce.com and/or Salesforce CPQ.
Exceptional communication skills: email, conference calls, presentations and internal meetings.
Extreme attention to detail and highly organized.
Tech‑savvy and excited to work in a fast‑paced environment.
Benefits
Remote‑friendly and flexible work culture.
Competitive salary, equity awards and comprehensive benefits package.
Comprehensive physical and mental wellness programs.
Paid parental and adoption leave.
Professional development opportunities for all employees.
Employee Networks, geographic neighborhood groups and volunteer opportunities.
World‑class office culture and amenities for onsite employees.
Great Place to Work Certified™ across the globe.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions— including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs— on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
CrowdStrike participates in the E‑Verify program.
#J-18808-Ljbffr