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Community Health Network

Patient Account Rep

Community Health Network, Indianapolis, Indiana, us, 46262

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Patient Account Rep

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Community Health Network .

About Community Health Network Community Health Network was created by our neighbors for our neighbors. Over 60 years of community care has built a culture of exceptional care, backed by state‑of‑the‑art technology, volunteer opportunities, and initiatives that keep our caregivers learning and growing to better serve our patients.

Make a Difference The Patient Account Representative manages all aspects of accounts receivable to ensure maximum and timely reimbursement for services performed for hospital billing and claims. The role keeps current on all payer‑specific regulations and procedures, provides written summaries of findings and recommendations, and follows established guidelines to recover delinquent accounts with payers. This customer‑focused position emphasizes accounts receivable management and offers the flexibility to work from home after initial training.

Your Exceptional Skills And Qualifications

Two years or more of experience in revenue cycle healthcare within a medium to larger healthcare system.

Knowledgeable regarding payer billing guidelines.

High School Diploma or GED required.

Adheres to all network and departmental procedures and policies.

Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans.

Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.

Ensures confidentiality of patient records.

Follows appropriate steps to resolve denials within specified timeframe.

Follows appropriate steps to resolve insurance correspondence scanned into mail queues.

Follows billing and collection procedures as outlined in policies and provides payers with the appropriate and necessary information to adjudicate claim.

Maintains A/R to meet Network set goals.

Meets productivity standards designated by the department.

Meets QA standards designated by the department.

Monitors the billing and follow up holds at all sources, ensures timely resolution and is responsible for keeping assigned tasks current.

Participates in monthly conference calls with specific payers.

Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We pride ourselves on not having employees but caregivers. Join our community as we make a difference in your community.

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Seniority Level Entry level

Employment Type Full‑time

Job Function Health Care Provider

Industries Hospitals and Health Care

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