Bristol Myers Squibb
Associate Director, Copay and Affordability
Bristol Myers Squibb, Princeton, New Jersey, us, 08543
Associate Director, Copay and Affordability
Working with Us: Challenging. Meaningful. Life‑changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. Take your career farther than you thought possible.
Summary: The Associate Director, Copay and Affordability is responsible for supporting the execution and optimization of copay and affordability programs across multiple therapeutic areas. This role partners with Program Managers, vendors, and cross‑functional teams to ensure operational excellence, compliance, and improve patient access. The Associate Director will contribute to strategic initiatives, manage day‑to‑day program operational needs of program leaders, and support data‑driven decision‑making.
Responsibilities Copay Program Operations
Contribute to the design, development, and launch of new and/or transitioning copay programs
Support daily internal management needs and escalations for quick resolution
Monitor overall program performance and identify operational issues or trends impacting patient access
Provide vendor management to ensure program performance and responsiveness to requests
Identify ways to proactively address maximizer/accumulator/AFP/cash‑pay discount cards negatively impacting GTN
Ensure compliance with regulatory and company policies related to all patient affordability programs
Patient Affordability Support
Research and identify various Payer/PBM‑related strategies that shift costs to patients
Develop and maintain relationships across patient support vendors for ongoing communication
Assist in developing and executing initiatives that improve patient affordability and access to prescribed therapy
Analyze program data to support enhancements and informed decision making
Partner with Market Access, Patient Support, and other stakeholders to align affordability efforts with brand goals
Cross‑Functional Collaboration
Share data, updates, knowledge, and key findings with appropriate internal stakeholders
Work with Program Managers to support strategy development and tactical planning on a quarterly and annual basis
Participate in vendor capability assessments, help develop and/or review the creation of RFPs and responses
Coordinate with Procurement on updates to vendor SOWs/MSAs for new product launches or services
Process & Service Optimization
Identify opportunities to streamline operations and improve efficiencies
Support benchmarking efforts to ensure program offerings are comparative to competitor therapies
Assist in implementing standard operating procedures to enhance program efficiencies and best practices
Focus on processes that help streamline support and provide a more ‘frictionless’ patient journey
Data Management & Reporting
Help improve the quality of data being collected through data feeds, APIs, dashboards, etc.
Ensure accurate data collection and reporting for copay programs
Use data insights to support continuous improvement and stakeholder reporting
Prepare summaries of program performance and share findings with leadership
Able to translate key data points across a variety of audiences
Compliance & Risk Monitoring
Support compliance monitoring and risk mitigation efforts
Maintain awareness of regulatory changes and ensure program alignment
Stakeholder Engagement
Identify ways to help increase awareness and availability of existing copay programs based on each patient journey
Build collaborative relationships with internal and external stakeholders
Communicate program updates and insights to relevant teams and leadership
Create trainings and provide insights on the impact of copay programs to patients
Qualifications
Bachelor’s degree in Business, Healthcare Management, or related field; advanced degree a plus
8‑10 years of experience in copay program operations, patient affordability, Hub, PAP, or related areas
Strong understanding of healthcare access and reimbursement landscape
Experience managing vendor relationships and cross‑functional projects
Proficiency in data analysis and reporting tools (e.g., Excel, Tableau)
Excellent communication, problem‑solving, and organizational skills
Preferred Qualifications
Experience in pharmaceutical or healthcare industry focused on patient access
Previous vendor experience (Hub, PAP, Copay, Voucher, Specialty Pharmacy) a plus
Understanding of inter‑connections across a patient journey from enrollment to shipment
Familiarity with market access and patient support programs, strategies, tactics
Compensation Overview Princeton, NJ – US $162,660 – $197,101. The starting compensation range(s) for this role are listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. Final, individual compensation will be decided based on demonstrated experience.
Equal Employment Opportunity: Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
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Summary: The Associate Director, Copay and Affordability is responsible for supporting the execution and optimization of copay and affordability programs across multiple therapeutic areas. This role partners with Program Managers, vendors, and cross‑functional teams to ensure operational excellence, compliance, and improve patient access. The Associate Director will contribute to strategic initiatives, manage day‑to‑day program operational needs of program leaders, and support data‑driven decision‑making.
Responsibilities Copay Program Operations
Contribute to the design, development, and launch of new and/or transitioning copay programs
Support daily internal management needs and escalations for quick resolution
Monitor overall program performance and identify operational issues or trends impacting patient access
Provide vendor management to ensure program performance and responsiveness to requests
Identify ways to proactively address maximizer/accumulator/AFP/cash‑pay discount cards negatively impacting GTN
Ensure compliance with regulatory and company policies related to all patient affordability programs
Patient Affordability Support
Research and identify various Payer/PBM‑related strategies that shift costs to patients
Develop and maintain relationships across patient support vendors for ongoing communication
Assist in developing and executing initiatives that improve patient affordability and access to prescribed therapy
Analyze program data to support enhancements and informed decision making
Partner with Market Access, Patient Support, and other stakeholders to align affordability efforts with brand goals
Cross‑Functional Collaboration
Share data, updates, knowledge, and key findings with appropriate internal stakeholders
Work with Program Managers to support strategy development and tactical planning on a quarterly and annual basis
Participate in vendor capability assessments, help develop and/or review the creation of RFPs and responses
Coordinate with Procurement on updates to vendor SOWs/MSAs for new product launches or services
Process & Service Optimization
Identify opportunities to streamline operations and improve efficiencies
Support benchmarking efforts to ensure program offerings are comparative to competitor therapies
Assist in implementing standard operating procedures to enhance program efficiencies and best practices
Focus on processes that help streamline support and provide a more ‘frictionless’ patient journey
Data Management & Reporting
Help improve the quality of data being collected through data feeds, APIs, dashboards, etc.
Ensure accurate data collection and reporting for copay programs
Use data insights to support continuous improvement and stakeholder reporting
Prepare summaries of program performance and share findings with leadership
Able to translate key data points across a variety of audiences
Compliance & Risk Monitoring
Support compliance monitoring and risk mitigation efforts
Maintain awareness of regulatory changes and ensure program alignment
Stakeholder Engagement
Identify ways to help increase awareness and availability of existing copay programs based on each patient journey
Build collaborative relationships with internal and external stakeholders
Communicate program updates and insights to relevant teams and leadership
Create trainings and provide insights on the impact of copay programs to patients
Qualifications
Bachelor’s degree in Business, Healthcare Management, or related field; advanced degree a plus
8‑10 years of experience in copay program operations, patient affordability, Hub, PAP, or related areas
Strong understanding of healthcare access and reimbursement landscape
Experience managing vendor relationships and cross‑functional projects
Proficiency in data analysis and reporting tools (e.g., Excel, Tableau)
Excellent communication, problem‑solving, and organizational skills
Preferred Qualifications
Experience in pharmaceutical or healthcare industry focused on patient access
Previous vendor experience (Hub, PAP, Copay, Voucher, Specialty Pharmacy) a plus
Understanding of inter‑connections across a patient journey from enrollment to shipment
Familiarity with market access and patient support programs, strategies, tactics
Compensation Overview Princeton, NJ – US $162,660 – $197,101. The starting compensation range(s) for this role are listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. Final, individual compensation will be decided based on demonstrated experience.
Equal Employment Opportunity: Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
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