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John C. Cassidy Air Conditioning and Plumbing, Inc.

General Manager

John C. Cassidy Air Conditioning and Plumbing, Inc., Florida, New York, United States

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Talent Acquisition Director | Specializing in Strategic Hiring, Employer Branding, & Recruitment Metrics John C. Cassidy

is seeking a dedicated and performance-driven

General Manager

to oversee all residential and commercial operations within the branch, including service, installation, maintenance, and sales. This role oversees the branch’s performance, profitability, and growth by managing daily operations, financial goals, and employee development. The General Manager ensures excellence in customer service, operational efficiency, and adherence to company standards.

What We Offer:

Competitive base salary plus performance-based incentives tied to branch profitability

Health, dental, and vision insurance

401(k)

Paid time off and holidays

Company vehicle

What You’ll Do:

Oversee all branch operations for residential and commercial HVAC services, including service, installation, and maintenance departments.

Own full P&L responsibility

for the branch—develop budgets, track financial performance, analyze variances, and drive profitability.

Monitor and manage key financial metrics such as revenue, margins, cost control, and labor efficiency.

Develop and execute short- and long-term business plans to achieve sales, operational, and financial targets.

Lead, coach, and mentor managers, service technicians, installers, and office staff to maximize productivity and performance.

Ensure compliance with safety standards, local codes, and company policies.

Oversee scheduling, dispatching, and job prioritization to maintain quality and efficiency.

Build and maintain strong relationships with customers, vendors, and suppliers.

Handle escalated customer issues professionally and ensure a high level of satisfaction.

Manage inventory, tools, and equipment to optimize cost and availability.

Report branch KPIs, financials, and operational metrics to executive leadership.

Promote a culture of accountability, teamwork, and continuous improvement.

What You’ll Bring:

Education:

High school diploma or equivalent required; bachelor’s degree in business, Management, or related field preferred.

Experience:

Minimum 5–7 years of HVAC industry experience, with exposure to both residential and commercial operations.

At least 3 years in a management or supervisory capacity with direct P&L responsibility.

Strong understanding of HVAC systems, business operations, and financial management.

Proven ability to lead teams, drive revenue growth, and manage expenses effectively.

Excellent leadership, organizational, and communication skills.

Proficient in Microsoft Office Suite and industry software (e.g., ServiceTitan, or equivalent).

Valid driver’s license and clean driving record required.

Working at John C. Cassidy Air Conditioning & Plumbing:

Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida.

John C. Cassidy maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

General Business and Management

Industries:

HVAC and Refrigeration Equipment Manufacturing

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