Landsea Homes
Position Job Title IT Helpdesk Technician Level II FLSA Classification Non-Exempt Location This is a hybrid position that can be based in Dallas, TX or Orlando, FL Position Summary
This position is responsible for providing Tier 1 and Tier 2 technical support to employees via phone, email, and in-person while maintaining high levels of customer service. The Technician will collaborate with IT team members on various projects and initiatives, including system upgrades, process improvements, and technology implementations, to enhance overall system reliability and improve the end-user experience. Responsibilities
Provide Tier 1 and Tier 2 technical support including troubleshooting software and hardware issues, installation and configuration of software applications, and resolution of network connectivity challenges. Monitor the helpdesk ticket board including prioritization, organization, and escalation of support tickets. Manage inventory including ordering, tracking, provisioning, and disposing of hardware. Diagnose hardware and software issues, guiding users through step-by-step solutions. Create and maintain clear and comprehensive documentation for troubleshooting procedures, work instructions, and user guides. Update knowledge base articles to improve support efficiency and user experience. Travel to satellite offices as needed to assist in the setup and breakdown of equipment and software installations. Ensure all technical equipment is fully operational before new office openings. Participate in training sessions to enhance personal and team technical skills. Collaborate with IT team members on projects and initiatives. Key Qualifications
1+ years of proven experience in a helpdesk or technical support role. Ability to troubleshoot complex technical issues while providing clear guidance and support to employees. Excellent customer service skills and ability to interact professionally with executives, managers, and subject matter experts. Strong knowledge of computer hardware, software, and networking concepts, prior work with Windows 11, Microsoft Azure and Cisco Meraki products preferred. The expected base salary for this position is between $65,000 to $80,000 per year, depending on experience and skillset. Base salary is paid bi-weekly. In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally. Physical Requirements
This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities
This position does not supervise other employees. Travel Requirements
Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times. Disclaimer
New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.
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This position is responsible for providing Tier 1 and Tier 2 technical support to employees via phone, email, and in-person while maintaining high levels of customer service. The Technician will collaborate with IT team members on various projects and initiatives, including system upgrades, process improvements, and technology implementations, to enhance overall system reliability and improve the end-user experience. Responsibilities
Provide Tier 1 and Tier 2 technical support including troubleshooting software and hardware issues, installation and configuration of software applications, and resolution of network connectivity challenges. Monitor the helpdesk ticket board including prioritization, organization, and escalation of support tickets. Manage inventory including ordering, tracking, provisioning, and disposing of hardware. Diagnose hardware and software issues, guiding users through step-by-step solutions. Create and maintain clear and comprehensive documentation for troubleshooting procedures, work instructions, and user guides. Update knowledge base articles to improve support efficiency and user experience. Travel to satellite offices as needed to assist in the setup and breakdown of equipment and software installations. Ensure all technical equipment is fully operational before new office openings. Participate in training sessions to enhance personal and team technical skills. Collaborate with IT team members on projects and initiatives. Key Qualifications
1+ years of proven experience in a helpdesk or technical support role. Ability to troubleshoot complex technical issues while providing clear guidance and support to employees. Excellent customer service skills and ability to interact professionally with executives, managers, and subject matter experts. Strong knowledge of computer hardware, software, and networking concepts, prior work with Windows 11, Microsoft Azure and Cisco Meraki products preferred. The expected base salary for this position is between $65,000 to $80,000 per year, depending on experience and skillset. Base salary is paid bi-weekly. In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally. Physical Requirements
This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities
This position does not supervise other employees. Travel Requirements
Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times. Disclaimer
New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.
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