Comprehensive Treatment Centers is hiring: Office Assistant - Outpatient in Madi

Office Assistant – Administrative Support (Outpatient Opioid Treatment Program)

Madison West Comprehensive Treatment Center (CTC), located in Madison, WI, is part of Acadia Healthcare's Comprehensive Treatment Centers. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications.

We are seeking a full‑time Administrative/Office Assistant to perform various administrative functions in accordance with office procedures of the clinic. The role offers early morning hours for a great work/life balance: Monday‑Friday 5:00 am‑1:30 pm, with occasional weekend mornings as needed.

Responsibilities

• Perform general administrative tasks assigned in accordance with office procedures.
• Answer telephones, manage front‑desk duties during peak hours, and support primary staff when unavailable.
• Sort, organize, and maintain office records and filing systems.
• Assist with new patient enrollments and various insurance/billing reports as necessary.
• Assist with patient drug testing procedures and other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous administrative experience in a healthcare setting.
• Comfortable working in an opioid treatment program / recovery environment.
• Skilled in answering phones, greeting patients, and providing front‑desk support.
• Experience with billing processes, patient check‑in, and appointment scheduling.
• Proficient with computer systems, word processing, and basic data entry.
• Familiarity with office equipment and general clerical duties (scanning, faxing, filing).
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional and courteous communication skills (in person, by phone, and in writing).
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations.
• Dependable, team‑oriented mindset with a focus on supporting clinical staff and patients.

Benefits

• Semi‑annual bonus program.
• Medical, dental, and vision insurance.
• Competitive 401(k) plan.
• Paid vacation and sick time.
• Opportunity for growth that is second to none in the industry.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.