Office Assistant - Outpatient Job at Madison West Comprehensive Treatment Center

Office Assistant - Outpatient

Madison West Comprehensive Treatment Center

Madison, WI

Full-time

$45,000.00 - $50,000.00

Overview

The Office Assistant will work in the Outpatient Opioid Treatment Program, supporting front‑line care and clinic operations. The role offers early morning hours, a collaborative team, and the chance to contribute to full‑circle medication‑assisted treatment in Madison, WI.

Benefits

• Semi‑Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Opportunity for growth that is second to none in the industry

Our Team

Madison West Comprehensive Treatment Center (CTC), located in Madison, WI, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication‑assisted treatment in the nation. Our mission is to provide full‑circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.

Your Job As An Office Assistant

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Responsibilities

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous administrative experience in a healthcare setting.
• Comfortable working in an opioid treatment program (OTP) / recovery environment.
• Skilled in answering phones, greeting patients, and providing front‑desk support.
• Experience with billing processes, patient check‑in, and appointment scheduling.
• Proficient with computer systems, word processing, and basic data entry.
• Familiarity with office equipment and general clerical duties (scanning, faxing, filing).
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional and courteous communication skills (in person, by phone, and in writing).
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations.

HIPAA

• Dependable, team‑oriented mindset with a focus on supporting clinical staff and patients.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.