ŌURA
Senior Manager, Sustaining Quality Engineering
ŌURA, San Francisco, California, United States, 94199
Senior Manager, Sustaining Quality Engineering
Our mission at Oura is to empower every person to own their inner potential. Our award‑winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We’ve helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
We’re looking for a
Senior Manager ,
Sustaining Quality Engineering
to join our Supply Chain team in San Francisco, California. In this critical role, you will be at the crossroads of Oura Manufacturing, R&D, and Member Experience. This is a unique opportunity to both lead a team of talented engineers and directly contribute to key technical deliverables, ensuring the quality of Oura products throughout development, ramp, and sustaining phases.
What You Will Do
Lead and mentor a team of quality engineers, managing performance and fostering professional growth.
Establish and refine the Engineering Field Failure Analysis (EFFA) program: develop and optimize the EFFA workflow, meticulously categorize failure modes, and enhance customer service agent troubleshooting processes.
Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA): partner with design, manufacturing, reliability teams, and suppliers to deeply understand field failures and implement robust corrective actions through Design of Experiments (DOEs) and Product Release Qualifications (PRQs) to mitigate issues, reduce failure rates, and elevate the customer experience.
Manage Engineering Change Requests (ECR) and Engineering Change Notices (ECN): facilitate and track ECRs/ECNs driven by quality improvements, ensuring seamless implementation across the supply chain.
Monitor and improve production quality and yield: ensure yield bridging from NPI to mass production and proactively address quality alerts and special cases that impact product performance.
Track and analyze warranty data: implement warranty tracking and reporting mechanisms to identify trends, drive root cause analysis, and measure the impact of quality improvements, directly contributing to reduced warranty claims.
Ensure continuous improvement in the supply chain: conduct thorough supplier audits, identify opportunities for cost down initiatives related to quality, and support capacity expansion while maintaining high quality standards.
Take over Program Quality responsibilities: assume ownership for quality throughout specific programs, from development to sustaining, ensuring adherence to quality gates and standards.
Influence design and process improvements: identify and effectively communicate design and process risks, using data‑driven approaches to facilitate discussions and improvements across Oura teams and suppliers.
Establish quality control parameters: analyze and evaluate data to establish appropriate component specification limits (cosmetic, dimensional, functional/reliability) and define critical process control limits.
Requirements
Minimum of 8+ years of work experience in a Supplier, Manufacturing, or Product Quality/Reliability Engineer role, with at least 4 years of people management experience.
Demonstrated experience in leading a team responsible for Failure Analysis (FA) and Corrective Actions (CA) in a high‑volume consumer electronics environment.
Expert knowledge of quality principles and tools such as GRR, SPC, 8D, and DOEs.
Strong understanding of manufacturing principles and tools such as DFM, SOP, GD&T, Six Sigma, and LEAN manufacturing principles.
Proven experience in managing supplier quality and implementing robust quality management systems (QMS) at supplier sites.
Strong communication skills with the ability to influence and effectively present complex quality data and strategic initiatives to all levels of the organization, including senior leadership.
Demonstrated experience with Engineering Change Control (ECR/ECN) processes.
BS in Engineering (Mechanical, Electrical, Industrial, or a related field) is required; an advanced degree is a plus.
Self‑driven and eager problem solver who thrives in demanding, quick‑paced environments.
Well‑organized and able to properly communicate complex issues and ideas succinctly through slide decks/email.
Benefits
Competitive salary and equity packages.
Health, dental, vision insurance, and mental health resources.
An Oura Ring of your own plus employee discounts for friends & family.
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
Paid sick leave and parental leave.
Oura takes a market‑based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job‑related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
San Francisco salary range: $182,000 – $228,000.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr
We’re looking for a
Senior Manager ,
Sustaining Quality Engineering
to join our Supply Chain team in San Francisco, California. In this critical role, you will be at the crossroads of Oura Manufacturing, R&D, and Member Experience. This is a unique opportunity to both lead a team of talented engineers and directly contribute to key technical deliverables, ensuring the quality of Oura products throughout development, ramp, and sustaining phases.
What You Will Do
Lead and mentor a team of quality engineers, managing performance and fostering professional growth.
Establish and refine the Engineering Field Failure Analysis (EFFA) program: develop and optimize the EFFA workflow, meticulously categorize failure modes, and enhance customer service agent troubleshooting processes.
Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA): partner with design, manufacturing, reliability teams, and suppliers to deeply understand field failures and implement robust corrective actions through Design of Experiments (DOEs) and Product Release Qualifications (PRQs) to mitigate issues, reduce failure rates, and elevate the customer experience.
Manage Engineering Change Requests (ECR) and Engineering Change Notices (ECN): facilitate and track ECRs/ECNs driven by quality improvements, ensuring seamless implementation across the supply chain.
Monitor and improve production quality and yield: ensure yield bridging from NPI to mass production and proactively address quality alerts and special cases that impact product performance.
Track and analyze warranty data: implement warranty tracking and reporting mechanisms to identify trends, drive root cause analysis, and measure the impact of quality improvements, directly contributing to reduced warranty claims.
Ensure continuous improvement in the supply chain: conduct thorough supplier audits, identify opportunities for cost down initiatives related to quality, and support capacity expansion while maintaining high quality standards.
Take over Program Quality responsibilities: assume ownership for quality throughout specific programs, from development to sustaining, ensuring adherence to quality gates and standards.
Influence design and process improvements: identify and effectively communicate design and process risks, using data‑driven approaches to facilitate discussions and improvements across Oura teams and suppliers.
Establish quality control parameters: analyze and evaluate data to establish appropriate component specification limits (cosmetic, dimensional, functional/reliability) and define critical process control limits.
Requirements
Minimum of 8+ years of work experience in a Supplier, Manufacturing, or Product Quality/Reliability Engineer role, with at least 4 years of people management experience.
Demonstrated experience in leading a team responsible for Failure Analysis (FA) and Corrective Actions (CA) in a high‑volume consumer electronics environment.
Expert knowledge of quality principles and tools such as GRR, SPC, 8D, and DOEs.
Strong understanding of manufacturing principles and tools such as DFM, SOP, GD&T, Six Sigma, and LEAN manufacturing principles.
Proven experience in managing supplier quality and implementing robust quality management systems (QMS) at supplier sites.
Strong communication skills with the ability to influence and effectively present complex quality data and strategic initiatives to all levels of the organization, including senior leadership.
Demonstrated experience with Engineering Change Control (ECR/ECN) processes.
BS in Engineering (Mechanical, Electrical, Industrial, or a related field) is required; an advanced degree is a plus.
Self‑driven and eager problem solver who thrives in demanding, quick‑paced environments.
Well‑organized and able to properly communicate complex issues and ideas succinctly through slide decks/email.
Benefits
Competitive salary and equity packages.
Health, dental, vision insurance, and mental health resources.
An Oura Ring of your own plus employee discounts for friends & family.
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
Paid sick leave and parental leave.
Oura takes a market‑based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job‑related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
San Francisco salary range: $182,000 – $228,000.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr