Ouraring Inc
Senior Manager, Sustaining Quality Engineering New Hybrid - San Francisco, Calif
Ouraring Inc, California, Missouri, United States, 65018
Overview
Senior Manager, Sustaining Quality Engineering in the Supply Chain team. Lead a team of quality engineers across Oura Manufacturing, R&D, and Member Experience to ensure product quality throughout development, ramp, and sustaining phases. This is a hybrid role based in San Francisco, CA with onsite expectation three days per week. This role combines people leadership with hands-on contributions to key technical deliverables, focusing on driving product quality from launch into sustaining operations and leveraging field data to reduce field failures and warranty claims. What you will do
Lead and mentor
a team of quality engineers, managing performance and fostering professional growth. Establish and refine
the Engineering Field Failure Analysis (EFFA) program: develop and optimize the EFFA workflow, categorize failure modes, and enhance troubleshooting processes. Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA) : partner with design, manufacturing, reliability teams, and suppliers to understand field failures and implement DOEs and PRQs to mitigate issues and improve the customer experience. Manage Engineering Change Requests (ECR) and Engineering Change Notices (ECN) : facilitate and track ECRs/ECNs driven by quality improvements across the supply chain. Monitor and improve production quality and yield : ensure yield from NPI to mass production and address quality alerts and special cases affecting performance. Track and analyze warranty data : implement warranty tracking and reporting to identify trends, drive root cause analysis, and reduce warranty claims. Ensure continuous improvement in the supply chain : conduct supplier audits, pursue cost-down opportunities related to quality, and support capacity expansion while maintaining high quality. Take ownership of Program Quality : oversee quality for specific programs from development to sustaining, ensuring adherence to quality gates and standards. Influence design and process improvements : identify risks and communicate data-driven recommendations across Oura teams and suppliers. Establish quality control parameters : analyze data to set component specifications and critical process control limits. Qualifications
Minimum of 8+ years of experience
in a Supplier, Manufacturing, or Product Quality/Reliability Engineering role, with at least
4 years of people management
experience. Demonstrated leadership in FA/CA for high-volume consumer electronics . Expert knowledge of quality principles and tools
such as GRR, SPC, 8D, and DOEs. Strong manufacturing principles knowledge
(DFM, SOP, GD&T, Six Sigma, LEAN). Experience in supplier quality management
and implementing QMS at supplier sites. Excellent communication skills
with the ability to present data and initiatives to all levels of the organization. Experience with ECR/ECN processes . BS in Engineering
(Mechanical, Electrical, Industrial, or related); advanced degree a plus. Self-driven problem solver
who thrives in fast-paced environments. Well-organized
with the ability to clearly communicate complex issues via slides and email. What we offer
Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family Paid time off: 20 days, 13 holidays, 8 wellness days Paid sick leave and parental leave Equal opportunity
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will not discriminate based on age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected status, race, religion, sexual orientation, or veteran status. We will provide reasonable accommodations during the interview process as needed. Disclaimer: Beware of fake job offers. Oura postings are on the official ŌURA Careers page and trusted job boards. We will never ask for personal information or payment for equipment upfront.
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Senior Manager, Sustaining Quality Engineering in the Supply Chain team. Lead a team of quality engineers across Oura Manufacturing, R&D, and Member Experience to ensure product quality throughout development, ramp, and sustaining phases. This is a hybrid role based in San Francisco, CA with onsite expectation three days per week. This role combines people leadership with hands-on contributions to key technical deliverables, focusing on driving product quality from launch into sustaining operations and leveraging field data to reduce field failures and warranty claims. What you will do
Lead and mentor
a team of quality engineers, managing performance and fostering professional growth. Establish and refine
the Engineering Field Failure Analysis (EFFA) program: develop and optimize the EFFA workflow, categorize failure modes, and enhance troubleshooting processes. Drive comprehensive Failure Analysis (FA) and Corrective Actions (CA) : partner with design, manufacturing, reliability teams, and suppliers to understand field failures and implement DOEs and PRQs to mitigate issues and improve the customer experience. Manage Engineering Change Requests (ECR) and Engineering Change Notices (ECN) : facilitate and track ECRs/ECNs driven by quality improvements across the supply chain. Monitor and improve production quality and yield : ensure yield from NPI to mass production and address quality alerts and special cases affecting performance. Track and analyze warranty data : implement warranty tracking and reporting to identify trends, drive root cause analysis, and reduce warranty claims. Ensure continuous improvement in the supply chain : conduct supplier audits, pursue cost-down opportunities related to quality, and support capacity expansion while maintaining high quality. Take ownership of Program Quality : oversee quality for specific programs from development to sustaining, ensuring adherence to quality gates and standards. Influence design and process improvements : identify risks and communicate data-driven recommendations across Oura teams and suppliers. Establish quality control parameters : analyze data to set component specifications and critical process control limits. Qualifications
Minimum of 8+ years of experience
in a Supplier, Manufacturing, or Product Quality/Reliability Engineering role, with at least
4 years of people management
experience. Demonstrated leadership in FA/CA for high-volume consumer electronics . Expert knowledge of quality principles and tools
such as GRR, SPC, 8D, and DOEs. Strong manufacturing principles knowledge
(DFM, SOP, GD&T, Six Sigma, LEAN). Experience in supplier quality management
and implementing QMS at supplier sites. Excellent communication skills
with the ability to present data and initiatives to all levels of the organization. Experience with ECR/ECN processes . BS in Engineering
(Mechanical, Electrical, Industrial, or related); advanced degree a plus. Self-driven problem solver
who thrives in fast-paced environments. Well-organized
with the ability to clearly communicate complex issues via slides and email. What we offer
Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family Paid time off: 20 days, 13 holidays, 8 wellness days Paid sick leave and parental leave Equal opportunity
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will not discriminate based on age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected status, race, religion, sexual orientation, or veteran status. We will provide reasonable accommodations during the interview process as needed. Disclaimer: Beware of fake job offers. Oura postings are on the official ŌURA Careers page and trusted job boards. We will never ask for personal information or payment for equipment upfront.
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