Live Nation Entertainment
Experience Manager- The Warner Theatre
Live Nation Entertainment, Washington, District of Columbia, us, 20022
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Experience Manager- The Warner Theatre
role at
Live Nation Entertainment
Job Summary Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. It is the global leader in event ticketing, selling over 500 million tickets annually, and operates more than 4,000 artists worldwide. The Concerts Division promotes over 40,000 shows and 100+ festivals each year, and our venues provide a fun, upbeat work culture with numerous perks.
Responsibilities
Lead employee engagement and communication efforts through newsletters, day‑of‑show info sheets, and other tools.
Curate and maintain day‑of‑show employee experience areas, reducing hassles and boosting morale.
Administer recognition programs that celebrate service wins and build an “ONE‑CREW” culture.
Serve as venue lead for service‑focused training, working with managers to deliver staff training and reinforce standards.
Design and deliver fan experience initiatives, including service recovery and milestone celebrations, and support inclusive programming.
Partner with the General Manager and Leadership to lead the post‑show reporting process, capturing and analyzing guest feedback and operational data.
Advocate for and manage employee Care and Recognition budgets, streamline event‑day operations, and identify opportunities for friction removal.
Build regular touchpoints with venue leadership, Back of House, and regional Experience Management teams to adopt guest‑ and employee‑focused programs.
Qualifications
Natural interest in helping others and a heart for service; passion for engaging fan experiences.
Maintain composure and organization in a hectic, loud environment.
Flexible, one‑team mentality; approach the job with a collaborative mindset.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA.
Positive outlook, strong communication skills, including public speaking or meeting facilitation.
Strong problem‑solving skills and demonstrated experience finding creative, viable solutions.
1–3 years of comparable experience in a related role.
Physical requirements: constant activity, walking, climbing stairs, lifting up to 30 lbs with proper technique.
Equality and Inclusion Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy), gender, gender identity and expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar laws. Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.
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Experience Manager- The Warner Theatre
role at
Live Nation Entertainment
Job Summary Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. It is the global leader in event ticketing, selling over 500 million tickets annually, and operates more than 4,000 artists worldwide. The Concerts Division promotes over 40,000 shows and 100+ festivals each year, and our venues provide a fun, upbeat work culture with numerous perks.
Responsibilities
Lead employee engagement and communication efforts through newsletters, day‑of‑show info sheets, and other tools.
Curate and maintain day‑of‑show employee experience areas, reducing hassles and boosting morale.
Administer recognition programs that celebrate service wins and build an “ONE‑CREW” culture.
Serve as venue lead for service‑focused training, working with managers to deliver staff training and reinforce standards.
Design and deliver fan experience initiatives, including service recovery and milestone celebrations, and support inclusive programming.
Partner with the General Manager and Leadership to lead the post‑show reporting process, capturing and analyzing guest feedback and operational data.
Advocate for and manage employee Care and Recognition budgets, streamline event‑day operations, and identify opportunities for friction removal.
Build regular touchpoints with venue leadership, Back of House, and regional Experience Management teams to adopt guest‑ and employee‑focused programs.
Qualifications
Natural interest in helping others and a heart for service; passion for engaging fan experiences.
Maintain composure and organization in a hectic, loud environment.
Flexible, one‑team mentality; approach the job with a collaborative mindset.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA.
Positive outlook, strong communication skills, including public speaking or meeting facilitation.
Strong problem‑solving skills and demonstrated experience finding creative, viable solutions.
1–3 years of comparable experience in a related role.
Physical requirements: constant activity, walking, climbing stairs, lifting up to 30 lbs with proper technique.
Equality and Inclusion Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy), gender, gender identity and expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar laws. Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.
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