Live Nation International
Experience Manager- The Warner Theatre
Live Nation International, Olympia, Washington, United States
Experience Manager- The Warner Theatre page is loaded## Experience Manager- The Warner Theatrelocations:
Washington, DC, USAtime type:
Part timeposted on:
Posted Todayjob requisition id:
JR-84304Job Summary:Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additionalinformation, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Venue Nation is seeking an Employee & Guest Experience Manager for the Warner Theatre. The Experience Manager will be responsible for administering various corporate and venue designed initiatives that support employee engagement and recognition programs, and guest servicerelated initiatives. The ideal candidate is a proactive self-starter who thrives in dynamic environments and embraces the variability that comes with live entertainment.
SCHEDULE & HOURS
This role follows the rhythm of the venue event schedule and requires flexibility. While the average commitment is approximately 20 hours per week, workload may increase to 30–35 hours during busier times of year. This is an in-venue role, with all work performed onsite at the
theatre.
WHAT THIS ROLE WILL DO
• Employee Engagement: Lead communication and engagement efforts through newsletters,
day-of-show info sheets, and other tools that connect employees to the venue’s service
culture. Work closely with the Back of House team to ensure all employees are provided
with opportunities for connection and communication.
• Employee Care: Curate and maintain the day-of-show employee experience by managing
the upkeep of dedicated areas (e.g. tent, room, wall) that not only reduce hassles and boost
morale, but spotlight recognition, pertinent venue/show information and key repeatable
messages, all to help enhance their overall work experience.
• Employee Recognition: Administer recognition programs that celebrate small and large
service wins, build a “ONE-CREW” culture, and organize ongoing appreciation events.
• Training & Coaching: Serve as venue lead for service-focused training. Partner with
managers to deliver staff training, reinforce standards (Safety, Care, Encore, Efficiency), and
ensure consistency before, during, and after events.
• Fan Experience: Design and deliver initiatives for service recovery, surprise-and-delight
moments, and milestone celebrations (e.g., first shows). Lead the venue’s Dwell Time
initiatives (pre-show Rooftop and post-show Lounge). Support inclusivity by staying aware
of and reinforcing programs that enhance the venue experience for all fans, including those
with disabilities or sensory needs.
• Reporting & Insights: In partnership with the General Manager, Front of House
management, and regional leadership, lead the post-show reporting process by capturing
and analyzing guest feedback, service trends, and operational data. Translate findings into
actionable plans that drive continuous improvement and accountability.
• Process Management: Work alongside the General Manager to advocate for and manage
employee Care and Recognition budgets, streamline event-day operations, and identify
opportunities to remove friction points for both fans and staff—ensuring efficiency and a
smooth, hospitality-driven experience at every show.
• Collaboration & Support: Build regular touchpoints with venue leadership, Back of House
Experience Management, regional Fan Services leads, and join regional/national Experience
Managers to learn, discuss, and adopt guest- and employee-focused programs.
WHAT THIS PERSON WILL BRING
• A natural interest in helping others and a heart for service. As well as a passion for
delivering engaging and memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud
environment.
• Be flexible and approach the job with a one team mentality no matter the task.
• Proficient computer skills required including the ability to use Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint) and CANVA.
• A positive outlook, strong communication skills including public speaking or meeting
facilitation skills and the ability to engage others.
• Strong problem-solving skills and demonstrated experience finding creative, yet viable
solutions.
• 1-3 years’ plus of work experience in a comparable role.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and
carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age(40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.
We will consider qualified applicants with criminal histories in a manner consistent with #J-18808-Ljbffr
Washington, DC, USAtime type:
Part timeposted on:
Posted Todayjob requisition id:
JR-84304Job Summary:Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additionalinformation, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Venue Nation is seeking an Employee & Guest Experience Manager for the Warner Theatre. The Experience Manager will be responsible for administering various corporate and venue designed initiatives that support employee engagement and recognition programs, and guest servicerelated initiatives. The ideal candidate is a proactive self-starter who thrives in dynamic environments and embraces the variability that comes with live entertainment.
SCHEDULE & HOURS
This role follows the rhythm of the venue event schedule and requires flexibility. While the average commitment is approximately 20 hours per week, workload may increase to 30–35 hours during busier times of year. This is an in-venue role, with all work performed onsite at the
theatre.
WHAT THIS ROLE WILL DO
• Employee Engagement: Lead communication and engagement efforts through newsletters,
day-of-show info sheets, and other tools that connect employees to the venue’s service
culture. Work closely with the Back of House team to ensure all employees are provided
with opportunities for connection and communication.
• Employee Care: Curate and maintain the day-of-show employee experience by managing
the upkeep of dedicated areas (e.g. tent, room, wall) that not only reduce hassles and boost
morale, but spotlight recognition, pertinent venue/show information and key repeatable
messages, all to help enhance their overall work experience.
• Employee Recognition: Administer recognition programs that celebrate small and large
service wins, build a “ONE-CREW” culture, and organize ongoing appreciation events.
• Training & Coaching: Serve as venue lead for service-focused training. Partner with
managers to deliver staff training, reinforce standards (Safety, Care, Encore, Efficiency), and
ensure consistency before, during, and after events.
• Fan Experience: Design and deliver initiatives for service recovery, surprise-and-delight
moments, and milestone celebrations (e.g., first shows). Lead the venue’s Dwell Time
initiatives (pre-show Rooftop and post-show Lounge). Support inclusivity by staying aware
of and reinforcing programs that enhance the venue experience for all fans, including those
with disabilities or sensory needs.
• Reporting & Insights: In partnership with the General Manager, Front of House
management, and regional leadership, lead the post-show reporting process by capturing
and analyzing guest feedback, service trends, and operational data. Translate findings into
actionable plans that drive continuous improvement and accountability.
• Process Management: Work alongside the General Manager to advocate for and manage
employee Care and Recognition budgets, streamline event-day operations, and identify
opportunities to remove friction points for both fans and staff—ensuring efficiency and a
smooth, hospitality-driven experience at every show.
• Collaboration & Support: Build regular touchpoints with venue leadership, Back of House
Experience Management, regional Fan Services leads, and join regional/national Experience
Managers to learn, discuss, and adopt guest- and employee-focused programs.
WHAT THIS PERSON WILL BRING
• A natural interest in helping others and a heart for service. As well as a passion for
delivering engaging and memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud
environment.
• Be flexible and approach the job with a one team mentality no matter the task.
• Proficient computer skills required including the ability to use Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint) and CANVA.
• A positive outlook, strong communication skills including public speaking or meeting
facilitation skills and the ability to engage others.
• Strong problem-solving skills and demonstrated experience finding creative, yet viable
solutions.
• 1-3 years’ plus of work experience in a comparable role.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and
carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age(40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.
We will consider qualified applicants with criminal histories in a manner consistent with #J-18808-Ljbffr