Live Nation Entertainment
Experience Manager
Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster sells over 500 million tickets annually to more than 12,000 clients worldwide, while Live Nation Concerts promotes more than 40,000 shows and 100+ festivals across 40 countries for nearly 4,000 artists. Live Nation Media & Sponsorship drives strategic music‑marketing programs that connect over 1,000 brands with 98 million fans who attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .
Job Summary:
US Concerts seeks an enthusiastic and highly‑motivated Experience Manager for the Coca‑Cola Roxy. The Experience Manager will administer various corporate and venue‑designed programs to support employee engagement, venue staffing, and guest service division‑wide goals.
Responsibilities
Partner with the venue General Manager to administer employee engagement, venue staffing, and guest service division‑wide goals.
Plan and coordinate processes and activities associated with employee engagement and guest service.
Collaborate with Guest Ambassadors to create encore moments at every show.
Act as lead in maintaining metrics and sharing information with the corporate office.
Work with Department Managers and Supervisors to ensure service standards are communicated before events and demonstrated during and after events.
Show CARE by participating in the venue’s sustainability program, implementing initiatives that conserve resources and educate fans.
Partner with team members at show close to handle recyclables, secure equipment, and maintain venue cleanliness.
Serve as the venue’s brand ambassador and the face of the service culture program.
Administer the guest service, recognition, and employee training systems.
Administer anniversary service awards and other employee recognition and guest service programs.
Complete Post‑Event Service Recaps and analyze service reports to create action plans for improvements in partnership with the General Manager.
Lead the end‑of‑season employee opinion survey for the venue.
Research best practices and collaborate with the General Manager to develop opportunities to increase employee engagement and guest satisfaction.
Facilitate new employee orientation.
Manage the venue service program budget and process vendor invoices.
What This Person Will Bring
Maintain composure and organization in an often hectic and loud environment.
Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Positive outlook, strong communication skills, and ability to engage others.
Strong problem‑solving skills and demonstrated experience creating solutions.
Minimum 1 year of administrative experience.
Minimum 2‑3 years of comparable role experience.
Minimum 1‑2 years of leadership experience.
Natural interest in helping others and a heart for service.
Physical stamina required: walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
Bachelor’s degree in Communications, Marketing, Business, Human Resources, or related field preferred.
Public speaking or meeting facilitation skills are a plus.
Equal Employment Opportunity Live Nation is passionate and committed to our people, encouraging an inclusive environment where employees can bring their whole selves to work. We support work‑life balance, professional growth, and learning opportunities. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of gender, race, sexual orientation, religion, disability, or any other protected characteristic. We will make reasonable accommodations for qualified individuals with disabilities and will engage in a timely, interactive process with applicants who request accommodations. We comply with all relevant federal, state, and local laws governing equal employment opportunity and reasonable accommodation.
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www.livenationentertainment.com .
Job Summary:
US Concerts seeks an enthusiastic and highly‑motivated Experience Manager for the Coca‑Cola Roxy. The Experience Manager will administer various corporate and venue‑designed programs to support employee engagement, venue staffing, and guest service division‑wide goals.
Responsibilities
Partner with the venue General Manager to administer employee engagement, venue staffing, and guest service division‑wide goals.
Plan and coordinate processes and activities associated with employee engagement and guest service.
Collaborate with Guest Ambassadors to create encore moments at every show.
Act as lead in maintaining metrics and sharing information with the corporate office.
Work with Department Managers and Supervisors to ensure service standards are communicated before events and demonstrated during and after events.
Show CARE by participating in the venue’s sustainability program, implementing initiatives that conserve resources and educate fans.
Partner with team members at show close to handle recyclables, secure equipment, and maintain venue cleanliness.
Serve as the venue’s brand ambassador and the face of the service culture program.
Administer the guest service, recognition, and employee training systems.
Administer anniversary service awards and other employee recognition and guest service programs.
Complete Post‑Event Service Recaps and analyze service reports to create action plans for improvements in partnership with the General Manager.
Lead the end‑of‑season employee opinion survey for the venue.
Research best practices and collaborate with the General Manager to develop opportunities to increase employee engagement and guest satisfaction.
Facilitate new employee orientation.
Manage the venue service program budget and process vendor invoices.
What This Person Will Bring
Maintain composure and organization in an often hectic and loud environment.
Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Positive outlook, strong communication skills, and ability to engage others.
Strong problem‑solving skills and demonstrated experience creating solutions.
Minimum 1 year of administrative experience.
Minimum 2‑3 years of comparable role experience.
Minimum 1‑2 years of leadership experience.
Natural interest in helping others and a heart for service.
Physical stamina required: walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
Bachelor’s degree in Communications, Marketing, Business, Human Resources, or related field preferred.
Public speaking or meeting facilitation skills are a plus.
Equal Employment Opportunity Live Nation is passionate and committed to our people, encouraging an inclusive environment where employees can bring their whole selves to work. We support work‑life balance, professional growth, and learning opportunities. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of gender, race, sexual orientation, religion, disability, or any other protected characteristic. We will make reasonable accommodations for qualified individuals with disabilities and will engage in a timely, interactive process with applicants who request accommodations. We comply with all relevant federal, state, and local laws governing equal employment opportunity and reasonable accommodation.
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