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The Cigna Group

Presale Support Analyst (36522804)

The Cigna Group, Bloomfield, Connecticut, us, 06002

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Presale Support Analyst (36522804)

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The Cigna Group

This role is a temporary contractor assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries.

Base pay range $25.00/hour – $29.00/hour (hourly rate) or $29.00/yr – $29.00/yr (annual estimate)

Location/Schedule Preference for local to Bloomfield, CT or Denver, CO for a hybrid schedule. Open to remote, USA (any time zone) for an exceptional candidate.

Responsibilities

Monitor email aliases and enter new opportunities into Salesforce.com (presale and new business), timely and accurately.

Identify any gaps in requests and work with client to obtain missing information.

Track progress of analytic requests and ensure timely delivery.

Review returned data/reports for thoroughness, connect with matrix partner and Sales as appropriate if there are any concerns.

Manage RFP process, working with matrix partners, consolidating responses/edits, and review RFPs for accuracy prior to distribution.

Package report(s) and deliver on time to client.

Provide exceptional client service.

Receive client sales notifications, update Salesforce.com database and associated tracking tools and follow internal notification process. Ensure effective handoff to implementation and contracting.

Maintain accurate and clean Salesforce.com database. Research and quickly address data integrity issues identified by matrix partners, the team or management.

Act as a liaison between Presale and sales support matrix partners to optimize workflows and successfully prioritize requests.

Build strong relationships with the Payer Solutions Sales team.

Run various client analytics and return to our customer.

Work with the renewal analyst team to help with special projects in Salesforce and our Payer Express Portal.

Help our renewal analyst team with day-to-day tasks to maintain renewals and terminations.

Qualifications

Solid computer skills, including Excel, and aptitude for learning new programs as needed.

Experience with Salesforce.com or other CRM tool a plus.

Insurance industry experience a plus.

Ability to work in a fast‑paced entrepreneurial environment, adapt to changing priorities and requirements.

Strong organization skills with the ability to work independently and manage, prioritize and work on numerous projects simultaneously.

Identify risks and issues and mitigate and/or escalate as needed.

Skilled communicator (open and effective; both written and verbal).

Strong team player; able to thrive in a matrix environment; experience collaborating with multiple matrix partners.

Self‑motivated, driven.

Attention to detail.

Bachelor's degree desired.

Benefits Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

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