Insight Global
Information Technology Support Specialist
Insight Global, Cary, North Carolina, United States, 27518
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $35.00/hr
Direct message the job poster from Insight Global
This is a 6 month contract to hire - converted salary would be $80,000
Required Skills & Experience
2+ years of experience in providing IT support.
Strong knowledge of IT systems, hardware, software, and networking concepts.
Ability to work in a fast-paced environment with a focus on user experience and minimizing downtime.
Proficiency in troubleshooting and resolving technical issues in IT environments.
Excellent communication and interpersonal skills, with the ability to train and educate end users.
Experience with system administration tasks, such as user management, software updates, and edge device administration.
Strong understanding of network infrastructure, maintenance, and cybersecurity principles.
Knowledge of computer hardware, including legacy PC hardware and operating systems, is a plus.
Proficiency in Microsoft 365 tools (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
Ability to work independently and manage multiple tasks in a fast-paced environment.
Strong problem-solving, analytical, and documentation skills.
Must have a valid driver’s license and be willing to travel up to 25%.
Job Description The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites.
Promptly respond to Executive technology support issues 24x7x365.
Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives.
Ensure outstanding tickets are regularly updated to reflect the status.
Maintain confidentiality and privacy in all dealings with executives.
Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues .
Administer and maintain IT, including user account management, access control, security configurations, and software updates.
Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.
Participate in evaluating and recommending appropriate IT solutions.
Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.
Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.
Stay informed about industry trends, emerging technologies, and best practices related to IT.
Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Information Services and Manufacturing
Referrals increase your chances of interviewing at Insight Global by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Get notified about new Information Technology Support Specialist jobs in Cary, NC.
#J-18808-Ljbffr
Base pay range $28.00/hr - $35.00/hr
Direct message the job poster from Insight Global
This is a 6 month contract to hire - converted salary would be $80,000
Required Skills & Experience
2+ years of experience in providing IT support.
Strong knowledge of IT systems, hardware, software, and networking concepts.
Ability to work in a fast-paced environment with a focus on user experience and minimizing downtime.
Proficiency in troubleshooting and resolving technical issues in IT environments.
Excellent communication and interpersonal skills, with the ability to train and educate end users.
Experience with system administration tasks, such as user management, software updates, and edge device administration.
Strong understanding of network infrastructure, maintenance, and cybersecurity principles.
Knowledge of computer hardware, including legacy PC hardware and operating systems, is a plus.
Proficiency in Microsoft 365 tools (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
Ability to work independently and manage multiple tasks in a fast-paced environment.
Strong problem-solving, analytical, and documentation skills.
Must have a valid driver’s license and be willing to travel up to 25%.
Job Description The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites.
Promptly respond to Executive technology support issues 24x7x365.
Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives.
Ensure outstanding tickets are regularly updated to reflect the status.
Maintain confidentiality and privacy in all dealings with executives.
Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues .
Administer and maintain IT, including user account management, access control, security configurations, and software updates.
Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.
Participate in evaluating and recommending appropriate IT solutions.
Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.
Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.
Stay informed about industry trends, emerging technologies, and best practices related to IT.
Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries Information Services and Manufacturing
Referrals increase your chances of interviewing at Insight Global by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Get notified about new Information Technology Support Specialist jobs in Cary, NC.
#J-18808-Ljbffr